Bookstore Customer Service Associate

Colgate University; New York (NY); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Sick leave

Paid time off

Free parking

Gate Card discount

Job summary

Colgate University’s Colgate Bookstore seeks a part-time Bookstore Customer Service Associate to assist customers on the sales floor and by phone, stock merchandise, and process transactions. The role involves handling textbook orders, returns, and general merchandise with a focus on friendly service.

Candidates should be able to work weekends, learn POS and inventory systems, and collaborate within a diverse team in a historic, central New York bookstore environment.

Qualifications

• Ability to provide excellent customer service.
• Flexible schedule availability.
• Ability to work in a fast paced environment.
• Ability to learn Point of Sale (P.O.S.) and inventory systems.
• Ability to work weekends.
• Ability to work collegially with a diverse group of faculty, staff and students on a daily basis.

Responsibilities

• Work at the register and assist customers on the sales floor or by phone.
• Stock merchandise and process transactions through the register.
• Receive, process returns, and pull textbook orders as assigned.

Skills

Customer service

POS systems

Teamwork

Fast-paced environment

Weekend availability

Tools

POS terminal

Job description

Posting Details

Position Information

Job Category

Casual Wage

Position Title

Bookstore Customer Service Associate

Full Time/Part Time

Part Time

Division

Finance and Administration

Department

Colgate Bookstore

Hiring Wage/Salary Range

$16.60 / hour

Department Statement

Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world class faculty and staff at a highly selective residential liberal arts institution. This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume.

Successful candidates for this position will earn sick leave, paid time off, free parking, and a University ‘Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore.

This type of appointment is not approved to work more than 999 hours per year for all positions combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of service.

The Colgate Bookstore is Central New York’s largest independent bookstore, located in a historic three-story building in the heart of Hamilton. We are owned and operated by Colgate University and are committed to upholding the University’s standard of excellence in fostering an inviting and inclusive atmosphere and providing exceptional, personalized service to all.

Seeking to hire bookstore customer service associates to work in various depts providing customer service on the sales floor or by phone, stocking merchandise, processing transactions through register, receiving, returns, pulling textbook orders and other areas as assigned.

Accountabilities

Duties vary, but may include: working at the register, helping with general books, textbooks, gift wing, general merchandise.

Requirements

Professional Experience/ Qualifications

• Ability to provide excellent customer service
• Ability to have a flexible schedule
• Ability to work in a fast paced environment
• Ability to learn Point of Sale (P.O.S.) and inventory systems
• Ability to work weekends
• Ability to work collegially with a diverse group of faculty, staff and students on a daily basis

Physical Requirements

• Ability to stand for long periods of time – up to 6 hours
• Ability to look at a screen for long periods of time – up to 6 hours
• Ability climb stairs
• Ability to lift up to 30 pounds

Other Information

Must be available to work weekends.

Posting Detail Information

Requisition Number

2025CW041Posting

Temporary

Yes

Work Schedule

Must be available to work weekends.

Job Open Date

11/18/2025

Open Until Filled

No

EEO Statement

The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws.

Clery Act

The Department of Campus Safety will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to, & accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance . Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at [e-mail] .