Bookstore Customer Service Associate

Colgate University; Village of Hamilton (NY); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Sick leave

Paid time off

Free parking

University Gate Card for access to fitness facilities and discounts

Job summary

A prestigious university in Hamilton, NY is seeking a part-time Bookstore Customer Service Associate. This role involves assisting customers at the register, managing inventory, and providing excellent service in a fast-paced environment. The position offers benefits like sick leave and free parking. Flexible scheduling, including weekends, is required. If you have strong interpersonal skills and retail experience, we encourage you to apply.

Qualifications

• Strong ability to provide excellent customer service.
• Flexible schedule and willingness to work weekends.
• Capability to learn and use P.O.S. and inventory systems.
• Experience working in a fast-paced retail environment.
• Strong interpersonal skills for working with faculty, staff, and students.

Responsibilities

• Work at the register, assisting customers.
• Stock merchandise and manage inventory.
• Process transactions through the register.
• Handle returns and receive items.
• Provide excellent customer service.
• Collaborate with a diverse group of faculty, staff, and students.

Skills

Excellent customer service

Ability to work flexible hours

Experience in a fast-paced retail environment

Interpersonal skills

Tools

P.O.S. system

Inventory systems

Job description

Bookstore Customer Service Associate

Position: Bookstore Customer Service Associate (Part‑time, Casual Wage) | Pay: $16.00 per hour | Department: Colgate Bookstore | Division: Finance and Administration | Location: Hamilton, NY

About the Position

Colgate University is a special place to work with many unique opportunities. The Colgate Bookstore is Central New York's largest independent bookstore, located in a historic three‑story building in the heart of Hamilton. This role allows employees to gain exposure to various University positions and offers benefits such as sick leave, paid time off, free parking, and a University Gate Card for access to fitness facilities, events, and discounts at the bookstore.

Responsibilities

• Work at the register, assisting customers with books, textbooks, gift items, and general merchandise.
• Stock merchandise, pull textbook orders, and manage inventory.
• Process transactions through the register and Point of Sale (P.O.S.) system.
• Handle returns and receive items.
• Provide excellent customer service in a fast‑paced environment.
• Work flexible hours, including weekends, as required.
• Collaborate collegially with a diverse group of faculty, staff, and students.

Qualifications

• Strong ability to provide excellent customer service.
• Flexible schedule and willingness to work weekends.
• Capability to learn and use P.O.S. and inventory systems.
• Experience working in a fast‑paced retail environment.
• Strong interpersonal skills for working with faculty, staff, and students.

Physical Requirements

• Stand for up to six hours at a time.
• Look at a screen for up to six hours at a time.
• Climb stairs.
• Lift up to 30 pounds.

Other Information

Must be available to work weekends. This is a temporary position and will not be open until filled. The posting is open to all qualified candidates.

EEO Statement

The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws.