Bookstore Customer Experience Associate

Books A Million

Dothan (AL)

On-site

USD 25,000 - 35,000

Full time

2 days ago

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Job summary

Books A Million in Alabama seeks a 2nd & Charles Associate to deliver exceptional customer service, assist with questions and orders, and operate the register efficiently. You will greet customers, upsell products, stock and present merchandise, and keep the sales floor neat according to merchandising guidelines.

You’ll participate in loss prevention, handle shipments, assists in other departments, and support a positive shopping experience for every guest.

Qualifications

Must be 16 years of age or older.
Successful completion of all background screenings.

Responsibilities

Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
Sales of all products, offer point of sale initiatives including Text 2 Mobile Program, Educator programs, and other company-sponsored programs.
Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
Recovers the sales floor during each shift, including, but not limited to resetting table and shelf displays, picking up items, shelving books and product, store housekeeping/cleaning tasks as required.
Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
Performs other duties as assigned including, but not limited to assisting in other departments, including but not limited to buyback, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.