Bookseller & Customer Experience Specialist

Books A Million; Concord (NH); On-site; USD 26,000 - 36,000; Full time

Job summary

Books A Million in Concord, NH is seeking a friendly Bookseller to provide outstanding customer service, assist customers with questions and orders, and operate the register accurately. You will promote store programs and help customers select products while maintaining a welcoming shopping environment.

This role requires strong communication, the ability to multi-task during busy times, and a willingness to stand for extended periods. Retail experience is helpful but not required.

Qualifications

• 16 years of age or older.
• Successful completion of all required background screenings.
• Strong verbal and written communication skills.

Responsibilities

• Greet customers and assist with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Skills

Interpersonal Skills

Self-Management

Job description

Books A Million in Concord, NH is seeking a friendly Bookseller to provide outstanding customer service, assist customers with questions and orders, and operate the register accurately. You will promote store programs and help customers select products while maintaining a welcoming shopping environment.

This role requires strong communication, the ability to multi-task during busy times, and a willingness to stand for extended periods. Retail experience is helpful but not required.