Bookseller

Books A Million; Garner (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Books A Million in Garner, NC seeks a customer-focused team member to provide exceptional service and knowledgeable assistance to shoppers. The role emphasizes greeting customers, answering questions, and processing orders at the register.

Responsibilities include cash handling, promoting memberships, stocking and merchandising, and supporting store operations. Prior retail experience and strong communication skills are valued for success in a busy environment.

Qualifications

• Must be 16 years or older at start of employment.
• Excellent interpersonal and written communication skills.
• Ability to multi-task in a busy retail environment.
• Experience with cashiering and basic computer use is preferred.

Responsibilities

• Greet customers, assist with questions and orders, and operate registers.
• Promote store programs and memberships at the point of sale.
• Balance cash drawer and follow loss prevention policies.
• Stock shelves, merchandise according to guidelines, and perform housekeeping.
• Assist in other departments and with shipments as needed.

Skills

Interpersonal Skills

Self-Management

Strong verbal and written comm.

Ability to multi-task

Previous retail sales experience

Computer and cash register skills

Education

16 years of age or older

Tools

Cash register system

Job description

Job Description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point-of-sale initiatives including Membership programs, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills
• Self-Management

Qualifications and Education Requirements

• 16 years of age or older
• Successful completion of all required background screenings

Preferred Skills

• Strong verbal and written communication skills
• Ability to multi-task
• Previous retail sales experience
• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job