Books & Media E‑Commerce Specialist

Goodwill Industries of the Valleys; Salem (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking a team-oriented individual to join our operations team. The role focuses on providing excellent customer service, processing donations, and ensuring accurate inventory and fulfillment.

You will work across sections including listing, fulfillment, and general duties, maintaining quality and safety standards. A strong attention to detail and reliable attendance are essential for success at our retail and processing sites.

Qualifications

• High school diploma or GED or equivalent.
• Ability to read and interpret safety rules, manuals, and procedures.
• Typing speed of at least 40 WPM; valid driver's license preferred.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Respond to inquiries in a timely and courteous manner.
• Scan and categorize donations into books, media, and other items.
• Inspect quality and assign marketplace grading and condition descriptions.
• Stock inventory using software and physically location items.
• Print and fulfill orders, pack shipments, and ensure accurate paperwork.
• Maintain records and meet productivity requirements.
• Follow safety regulations and report unsafe conditions.

Skills

Communication skills

Typing 40 WPM

Problem solving

Education

High school diploma or GED

Job description

Goodwill Industries of the Valleys is seeking a team-oriented individual to join our operations team. The role focuses on providing excellent customer service, processing donations, and ensuring accurate inventory and fulfillment.

You will work across sections including listing, fulfillment, and general duties, maintaining quality and safety standards. A strong attention to detail and reliable attendance are essential for success at our retail and processing sites.