E-Commerce Book & Media Clerk

Goodwill Industries of the Valleys; Salem (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking a team-oriented individual to join our operations team. The role focuses on providing excellent customer service, processing donations, and ensuring accurate inventory and fulfillment.

You will work across sections including listing, fulfillment, and general duties, maintaining quality and safety standards. A strong attention to detail and reliable attendance are essential for success at our retail and processing sites.

Qualifications

• High school diploma or GED or equivalent.
• Ability to read and interpret safety rules, manuals, and procedures.
• Typing speed of at least 40 WPM; valid driver's license preferred.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Respond to inquiries in a timely and courteous manner.
• Scan and categorize donations into books, media, and other items.
• Inspect quality and assign marketplace grading and condition descriptions.
• Stock inventory using software and physically location items.
• Print and fulfill orders, pack shipments, and ensure accurate paperwork.
• Maintain records and meet productivity requirements.
• Follow safety regulations and report unsafe conditions.

Skills

Communication skills

Typing 40 WPM

Problem solving

Education

High school diploma or GED

Job description

Founded over ninety years ago, Goodwill Industries of the Valleys is committed to the vision of eliminating poverty through our mission of empowering individuals, strengthening families, and inspiring communities. Goodwill team members are at the heart of this mission. They are the very individuals we aim to empower, part of the families we want to strengthen, and members of the communities we want to inspire. Through a team-centered model, Goodwill is more connected to the areas we serve. Our team members are the ones who drive innovation, further the impact we make for those we serve, and define the very culture of our organization.

What is a team-centered culture exactly? It's a commitment to team member development, improved and efficient processes, and a dedication to providing the support needed to be successful. From our retail locations, to our production teams, support staff, and those on the front lines of our mission work, every role within the organization is vital. Collaboration on all levels, sets up both the individual and the organization for success. We would love to have YOU be a part of that success

Responsibilities

Customer Satisfaction

• Provide excellent customer service to all internal and external customers according to Goodwill standards.
• Respond to customer inquiries (calls, emails, and feedback ratings/reviews) in a timely and courteous manner.
• Escalate irate customer complaints to management.

Listing

• Scan and separate donations per established procedures into categories that include books, media, bale/salvage, pre-processed, and discarded items.
• Examine and conduct quality inspection of books/media, accurately choosing appropriate marketplace grading scale and condition descriptions.
• Accurately stock inventory through both the inventory management software and the physical location.
• Adhere to all quality standards as outlined by the marketplaces and management.
• Identify and report problem stores to management (poor quality, wrong types of product, abuse of supplies, etc.)
• Purge inventory as directed by management, ensuring accurate picking and labeling.
• Maintain appropriate and accurate records as required by their workstation. Meet productivity requirements as outlined by management.

Fulfillment

• Print orders by priority (expedited first, etc.).
• Accurately pick, pack, and ship inventory, ensuring customer requests are followed, the invoice is enclosed, appropriate packaging materials are used, and packages are sorted by USPS zone requirements.
• Identify and report listing errors to management (poor quality, wrong title, missing components, wrong inventory location, etc.).
• Resurface media discs using machinery when necessary.
• Accurate submission of USPS documents.
• Maintain appropriate and accurate records as required by their workstation. Meet productivity requirements as outlined by management. Ensure orders are shipped within marketplace requirements.

General Duties and Housekeeping

• Preplan for adequate supply of donated goods and supplies by notifying team leader when merchandise is low.
• Demonstrate adaptability.
• Remove trash and operate compactor. Move rolling blue buggies and/or move gaylord boxes with a pallet jack. Use safe practices for operating equipment.
• Attend all meetings and training sessions/classes as scheduled.
• Work habits should include: regular attendance, punctuality, teamwork, initiative, willingness to learn, dependability, promptness and awareness of productivity and sales goals.
• Maintain positive, professional and courteous behavior at all times; report unprofessional behavior of others to management.
• Adhere to all safety regulations and report any unsafe conditions to management.
• Immediately report all incidents of theft to management.
• Maintain a clean and organized workstation. Perform general housekeeping duties as needed or assigned.
• Suggest workstation enhancements to improve safety, process and work flow.
• Provide support to SGW (shopgoodwill) operation as needed or directed.
• Adhere to all Goodwill policies and procedures.
• Perform other duties as required or directed.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to type a minimum of 40 WPM. (Customer Service assignments)
• Valid State of Virginia driver's license and proof of insurance required to drive personal car on company business.

Empowering Individuals * Strengthening Families * Inspiring Communities