E‑Commerce Books & Media Clerk | Inventory & Customer Care

FreshDirect LLC; Salem (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Goodwill Industries of the Valleys in Salem, VA is hiring a Full-time Donation Associate to support customer service and donation processing at our location. You will sort donations, inspect items, stock inventory, and prepare orders while maintaining safety and quality standards.

The role emphasizes friendly customer interactions, accurate record-keeping, and timely handling of shipments and listings. A high school diploma or GED and a valid Virginia driver’s license are required.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to type a minimum of 40 WPM. (Customer Service assignments)
• Valid State of Virginia driver’s license and proof of insurance required to drive personal car on company business.

Responsibilities

• Provide excellent customer service to all internal and external customers according to Goodwill standards.
• Respond to customer inquiries (calls, emails, and feedback ratings/reviews) in a timely and courteous manner.
• Escalate irate customer complaints to management.
• Scan and separate donations per established procedures into categories that include books, media, bale/salvage, pre-processed, and discarded items.
• Examine and conduct quality inspection of books/media, accurately choosing appropriate marketplace grading scale and condition descriptions.
• Accurately stock inventory through both the inventory management software and the physical location.
• Adhere to all quality standards as outlined by the marketplaces and management.
• Identify and report problem stores to management (poor quality, wrong types of product, abuse of supplies, etc.)
• Purge inventory as directed by management, ensuring accurate picking and labeling.
• Maintain appropriate and accurate records as required by their workstation. Meet productivity requirements as outlined by management.
• Print orders by priority (expedited first, etc.).
• Accurately pick, pack, and ship inventory, ensuring customer requests are followed, the invoice is enclosed, appropriate packaging materials are used, and packages are sorted by USPS zone requirements.
• Identify and report listing errors to management (poor quality, wrong title, missing components, wrong inventory location, etc.).
• Resurface media discs using machinery when necessary.
• Accurate submission of USPS documents.
• Maintain appropriate and accurate records as required by their workstation. Meet productivity requirements as outlined by management. Ensure orders are shipped within marketplace requirements.

Skills

Customer Service

Communication

Typing 40 WPM

Reading & Writing

Mathematics

Education

High school diploma or GED

Job description

Goodwill Industries of the Valleys in Salem, VA is hiring a Full-time Donation Associate to support customer service and donation processing at our location. You will sort donations, inspect items, stock inventory, and prepare orders while maintaining safety and quality standards.

The role emphasizes friendly customer interactions, accurate record-keeping, and timely handling of shipments and listings. A high school diploma or GED and a valid Virginia driver’s license are required.