Booking Technician

Pennington County, SD; Rapid City (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Pennington County Jail is seeking a Booking Technician to manage inmate intake and release, control room operations, and maintain accurate inmate accounts. The role requires strong attention to detail, excellent customer service, and strict adherence to security procedures.

The Booking Technician will handle inmate property, deposits, and payments, while interacting with inmates, visitors, and professionals in a fast-paced environment.

Qualifications

• Customer service experience is essential for inmate and public interactions.
• Strong attention to detail and accuracy are critical for booking and accounting tasks.
• Ability to maintain confidentiality and follow security protocols.

Responsibilities

• Control movement within the secure side of the facility, including inmates, visitors and staff.
• Book inmates in and out and maintain inmate accounts and payments.
• Operate the control room during shifts and monitor security cameras.
• Verify intake and release information and process inmate property.
• Serve as primary contact for inquiries to the clerk of courts, attorneys, and other partners.
• Attend trainings and perform related duties as assigned.

Skills

Customer service

Attention to detail

Security awareness

Education

HS Diploma or GED

Two years’ experience in financial accounts/security systems/databases

Job description

Posting number: 01843

Department: Sheriff's Office

Division: Jail

Job classification: Booking Technician

Posting type: Open

Categories: Corrections, Records Management

Position Objective

The Booking Technician serves a dual function for the Pennington County Jail. They are tasked with controlling facility movement in the control room and processing inmates in and out of the facility. This is a complex role requiring a high level of accuracy and security compliance. The Booking Technician is responsible for booking inmates in and out, maintaining inmate accounts and assisting booking staff as needed. This process requires close and courteous interaction with inmates, attention to detail and the ability to handle multiple tasks simultaneously. When assigned, the Booking Technician operates the control room, the hub of all communication and movement within the Jail. The Booking Technician serves a vital role in maintaining a facility that is safe and running smoothly.

Essential Functions

• Provide exceptional customer service to inmates, visitors, professional and public service partners.
• Control movement within the secure side of the facility, to include inmates, visitors and staff.
• Serve as the last line of defense in the secure control room during major incidents.
• Monitor security cameras for officer and inmate safety.
• Enter and release inmate property.
• Manage inmate money accounts, to include deposits and withdrawals, and enter, collect and manage inmate bond and fee payments.
• Serve as the primary point of contact for public and professional inquires, requests for inmate information to the clerk of courts, attorneys, probation, patrol and other public service partners.
• Verify intake and release information, to include identification, charges and hold details.
• Attend meetings as trainings as required.
• Perform related duties as assigned by supervisor.
• Maintain compliance with all county policies and procedures.

This job specification should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.

Education and/or Experience Required

• HS Diploma or GED required.
• Two years’ experience with financial account management, security systems or entering confidential information into computer databases.
• Preference for those with work experience in the court or criminal justice system.
• Possession of or ability to readily obtain a valid South Dakota Driver’s License within 90 days of moving to South Dakota.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
• Must be able to move up to 20 pounds unassisted, and move 40 pounds with assistance.
• Must be able to communicate clearly and effectively on telephone, in-person and in writing.
• When assigned to the control room, must be able to work in a confined environment while seated in front of multiple monitors for the duration of an 8- to 12-hour shift.
• Ability to enter data and operate a phone and two-way radio.
• While at the booking counter, must be able to stand or sit for extended periods of time while entering data, type and inventory an inmate’s property.
• Ability to hear, bend, stoop and lift.

Supplemental information

Working Environment

• Work is typically performed in an office in a correctional facility.
• Work is periodically performed in a moist environment.
• Work requires the use of protective devices, such as masks, goggles, gloves, etc.
• This position includes close contact with inmates.