Reservation Support Representative

Sunkissed Getaways; United States; Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Onboarding and training

Remote work

Ongoing education and development

Access to professional tools and basic

Job summary

Ocupacao is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote role. You will help keep reservation details organized and up to date while delivering professional service.

The ideal candidate communicates clearly, pays close attention to detail, and enjoys helping clients. Onboarding and ongoing education are provided to support your success in a remote work environment.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Good organizational and time-management abilities.
• Customer-focused and professional demeanor.
• Experience with email and online systems is advantageous.
• Research and information organization skills.
• Reliable with ability to manage multiple tasks.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather client needs and preferences.
• Research availability and suitable service options.
• Coordinate reservations and confirmations.
• Review reservation details for accuracy.
• Communicate updates to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when needed.
• Maintain professional customer service standards.

Skills

Written and verbal communication

Attention to detail

Organization and time management

Customer-focused service

Email and online systems

Research and information gathering

Multitasking

Customer service experience helpful

Job description

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Customer-focused and professional
• Comfortable using email and online systems
• Ability to research and organize information
• Reliable and able to manage multiple tasks
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Ongoing education and development
• Access to professional tools and online resources
• Continuing learning opportunities
• Supportive team environment