Bond Post Closing Team Lead - Elevate Operations

CrossCountry Mortgage, LLC; Northern (KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Disability insurance

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Post Closing Bond Team Lead to manage daily operations of the Bond Post Closing team and resolve escalations efficiently.

The role requires 4+ years in post closing, 2+ years in a team lead position, and strong knowledge of investor conditions, with Encompass experience preferred. You will coach staff, monitor SLAs, and drive process improvements as part of a growing mortgage team.

Qualifications

• Bachelor's degree not required; High School Diploma or equivalent is stated.
• 4+ years of experience in a Post Closing role; bond loan experience preferred.
• 2+ years in a Team Lead or Senior Post Closing role.
• Experience with various loan programs and addressing investor conditions/exceptions.
• Experience working in Encompass, preferred.
• Advanced knowledge of regulatory rules and agency/investor guidelines overprints.

Responsibilities

• Oversee day-to-day operations of the Bond Post Closing team and ensure timely deliverables.
• Perform first-tier review of escalated files.
• Review and balance team loan assignments and load.
• Provide employee development and performance coaching in one-on-one meetings.
• Document and maintain records of meetings and actions to ensure accountability.
• Assist with onboarding and training of new hires and existing staff.
• Monitor productivity and ensure SLA compliance.
• Propose at least two process improvement suggestions per month.
• Review processes to identify trends for reporting to the Bond Post Closing Manager.
• Pull daily investor reports to identify loans suspended for purchase.

Skills

Team leadership

Post closing

Investor guidelines

Regulatory knowledge

MS Office

Education

High School Diploma or equivalent

Tools

Encompass

Job description

CrossCountry Mortgage, LLC is seeking a Post Closing Bond Team Lead to manage daily operations of the Bond Post Closing team and resolve escalations efficiently.

The role requires 4+ years in post closing, 2+ years in a team lead position, and strong knowledge of investor conditions, with Encompass experience preferred. You will coach staff, monitor SLAs, and drive process improvements as part of a growing mortgage team.