Bond Assistant

CapSpecialty, Inc.; Hartford (CT); Hybrid; USD 42,000 - 54,000; Full time

Job summary

CapSpecialty is seeking a Bond Assistant for our VBO team in Hartford, CT. This hybrid role supports Underwriters and Assistant Underwriters by processing bonds, endorsements, and notices of cancellation while keeping files current.

Candidates should have at least a high school diploma and 2 years of customer-service experience in an office setting. The role emphasizes accurate processing, timely communication, and collaboration with agents and principals.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years’ experience in customer service or office setting.
• Strong communication and organizational skills.

Responsibilities

• Process new bonds, renewals, endorsements, cancellations and POA reconciliation for distribution to agents and principals.
• Provide customer service to ensure accurate bond processing information and timely corrections.
• Assist in systems-related projects to enhance automation of processing.

Skills

Word processing

Spreadsheets

Communication

Education

High school diploma or equivalent

Tools

Imaging system (ImageRight)

Job description

This is a hybrid position requiring 3 days in office at our Hartford, CT office location. #LI-Hybrid

At CapSpecialty, we are a specialty underwriting company being driven by well-informed, entrepreneurial and proactive employees. Come join our exciting company where you can really make an impact, and each individual's unique skills and talents are recognized and valued. You will find an accessible leadership team that welcomes opinions and ideas. We owe much of our success to our collaborative environment and set of three guiding principles rooted in customer-centricity, employee excellence and corporate culture.

We offer competitive compensation and benefits packages – including an innovative open vacation plan, generous paid sick and parental leave, fully vested matching 401k, company-paid group term life insurance and short- & long-term disability plans, professional and educational growth opportunities, flexible and casual work environment, and recognition for exceptional performance. Please see our full list of Total Rewards here.

CapSpecialty is seeking a Bond Assistant for our VBO team who will assist the Underwriters and Assistant Underwriters by keeping files current, preparing bonds for execution, generating correspondence, answering questions, and processing new and renewal bonds, endorsements and notices of cancellation.

Duties/Responsibilities:

• Assist Underwriters and Assistant Underwriters by processing new business, renewals, endorsements, cancellations and POA reconciliation with proper distribution to agents, principals and obliges.
• Provide customer service by assisting Underwriters and Assistant Underwrites to ensure accurate and compliant bond processing information and/or timely correction of discrepancies.
• Support special projects – often systems related – to enhance automation processing.
• Contribute to team effort by accomplishing related results as needed.

Supervisory Responsibilities:

None.

Core Competencies:

• Knowledge of word processing and spreadsheet software and basic math skills.
• Imaging system experience (i.e. ImageRight) preferred.
• Ability to work independently, communicate verbally and in writing and be organized.
• Ability to understand some problems that are complex, although many are standardized, normally choosing from a number of established policies or procedures to complete their work.

Education and Experience:

• High school diploma, or equivalent.
• Minimum of two years’ experience with customer service and/or in an office setting.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• May be required to lift up to 20 lbs. at times.

CapSpecialty is a leading provider of specialty insurance and bonds for small- to mid-sized businesses in the U.S., offering casualty, professional liability, surety and fidelity products in all 50 states and the District of Columbia. By working with select partners through a limited distribution model, CapSpecialty's creative, hard-working team provides personalized service and cultivates mutually successful partnerships to deliver positive results. CapSpecialty is an operating subsidiary of Berkshire Hathaway, and its carriers have an A+ ("Superior") rating from A.M. Best, writing both admitted and non-admitted policies. For more information, please visit CapSpecialty.com.

Equal Employment Opportunity Employer