Bond Support Administrative Assistant

firstPRO, Inc; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Dental insurance

401(k)

Generous PTO

Paid holidays

Flex time

Job summary

firstPRO, Inc is seeking a Bond Support Specialist to join our Surety team in Philadelphia with a hybrid work arrangement. The role focuses on processing and managing clients' surety bond needs, liaising with underwriters, and issuing bonds to ensure accurate, timely service.

You will handle bond issuance, renewals, modifications, and invoicing, as well as review applications for completeness. A strong customer service mindset and detail orientation are essential to succeed in a fast-paced

Qualifications

• Strong customer service skills and attention to detail are required.
• Problem-solving and process-oriented thinking are essential.
• Proficiency in Microsoft Office; willingness to learn proprietary systems.
• Stable work history with no job hopping is preferred.

Responsibilities

• Process and manage surety bond needs, review bid specs/contracts, coordinate with underwriters.
• Deliver top-tier customer service to clients, underwriters, and Producers.
• Handle bond issuance, modifications, renewals, cancellations, invoicing, and database management.
• Review incoming bond applications for accuracy and completeness.
• Process endorsements and renewals, documenting changes and informing relevant parties.
• Conduct quality checks and resolve documentation discrepancies.
• Support accounting with billing issue resolution and ensure compliance with company policies and regulations.

Skills

Customer service

Attention to detail

Problem solving

Microsoft Office

Willing to learn proprietary systems

Tools

Microsoft Office

Proprietary systems

Job description

Bond Support Specialist, Philadelphia (Hybrid)

Surety Analyst - Responsibilities

• Process and manage clients' surety bond needs, including reviewing bid specs/contracts, coordinating with underwriters, and issuing bonds.
• Deliver top-tier customer service to clients, underwriters, and Producers.
• Handle bond issuance, modifications, renewals, cancellations, invoicing, and database management.
• Review incoming bond applications for accuracy and completeness.
• Process endorsements and renewals, documenting changes and informing relevant parties.
• Conduct quality checks and resolve documentation discrepancies.
• Support accounting with billing issue resolution and ensure compliance with company policies and industry regulations.

Surety Analyst - Requirements

• 3+ years of related insurance experience; surety support experience strongly preferred.
• Background in P&C support/processing, surety brokerage/agency, or a detail-heavy field (legal, mortgage, real estate) also considered.
• Strong customer service, attention to detail, and problem-solving skills.
• Proficient in Microsoft Office; willing to learn proprietary systems.
• Stable work history required - no job hoppers.

Schedule:

Hybrid schedule - 1 day onsite (Wednesdays) through November, then 3 days onsite (Tuesday-Thursday).

Dental insurance, 401(k), generous PTO, paid holidays, and flex time in a collaborative, fast-paced environment.