Boise Service Technician

Packard Culligan Water; Boise (ID); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) with employer match

Tuition reimbursement

Paid time off and paid holidays

Opportunities for career advancement

Job summary

Packard Culligan Water is seeking a Service Technician in Boise, Idaho, who demonstrates strong mechanical aptitude and exceptional customer service skills. This role involves installing, servicing, and repairing water treatment equipment while exceeding customer expectations and promoting various products.

The ideal candidate will have prior experience in plumbing or water conditioning and should be capable of lifting heavy equipment. The company offers comprehensive benefits, including 401(k) matching, tuition reimbursement, and continuous career development opportunities.

Qualifications

• 1 year of prior plumbing and/or water conditioning service/installation experience preferred.
• Ability to work under physically demanding conditions (ability to move products weighing up to 185 lbs).
• At least 1 year of working experience in a customer service position.

Responsibilities

• Service, install, and repair residential and commercial water treatment equipment.
• Exceed customer expectations by going above and beyond to meet their needs.
• Represent Culligan professionally within the community.

Skills

Mechanical aptitude

Problem-solving skills

Communication skills

Customer service experience

Job description

Job Overview

Our Boise Culligan dealership is actively seeking a Service Technician with a strong mechanical aptitude, coupled with a passion for delivering exceptional customer service. Are you a hands‑on problem solver, adept at fixing mechanical issues? Do you excel in a dynamic environment and enjoy troubleshooting issues? Are you looking for an opportunity that provides paid training and development? In this pivotal role, you will be responsible for installing, servicing, and repairing residential water treatment equipment.

What We Value

• Caring about Relationships: We prioritize understanding and meeting our customers' unique needs, delivering tailored solutions to enhance their experience.
• Open‑Minded: We seek individuals who possess critical thinking abilities, allowing them to efficiently solve problems and provide the best possible outcomes.
• Accountable: Taking ownership of actions, ensuring commitments are met consistently while upholding high standards of professionalism and integrity.

Ideal Service Technician

• Mechanical aptitude and superior problem‑solving skills.
• High motivation to complete assigned tasks efficiently and effectively.
• Preferred: 1 year of prior plumbing and/or water conditioning service/installation experience.
• Ability to solve problems quickly and efficiently, critical thinking being a key requirement for this role.
• Capability to work under deadlines and in physically demanding conditions (ability to move products weighing up to 185 lbs).
• Exceptional verbal and written communication skills.
• At least 1 year of working experience in a customer service or customer‑focused position.

Key Responsibilities

• Represent Culligan professionally within the community, ensuring a safe and positive image.
• Service, install, and repair residential and commercial water treatment equipment.
• Exceed customer expectations by going above and beyond to meet their needs.
• Promote and sell various Culligan products and services.

Work Schedule

Monday to Friday, typically starting between 7:00 am and 7:30 am.

Benefits

• Comprehensive benefits including zero deductible medical plans, dental, vision, and a wellness program with incentives.
• 401(k) with employer match, tuition reimbursement, scholarship opportunities, paid time off, and paid holidays.
• Opportunities for career advancement through training and development.
• Continuous training and development, along with corporate support in human resources, accounting, and compliance.

Pre‑Employment Requirements

Note: As a Service Technician at our dealership, you will undergo a pre‑employment background check, drug screening, and DOT physical upon receiving an employment offer.

Company Summary

The Packard Culligan group of dealerships is a family‑owned company with values based on accountability, caring about relationships and open‑mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Equal Opportunity Statement

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.