Service Technician

Packard Culligan Water; Faribault (MN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Tuition Reimbursement

Paid Time Off

Paid Holidays

Career Advancement

Continuous Training

Job summary

Packard Culligan Water in Faribault, MN is seeking a hands-on Service Technician with a mechanical aptitude to install, service and repair residential water treatment equipment. Training is provided to develop skills and ensure customer satisfaction.

The role emphasizes customer focus, reliability, and ability to work safely under deadlines. Schedule is Monday–Friday with rotating on-call; benefits include health, dental, vision, 401k, paid time off, and opportunities for career development.

Qualifications

• Mechanical aptitude with problem-solving ability.
• Strong communication skills (verbal and written).
• 1 year of customer service experience preferred but not required.
• Ability to lift/move items up to 185 lbs and work under deadlines.

Responsibilities

• Represent Culligan professionally within the community and provide safe, positive service.
• Install, service, and repair residential water treatment equipment.
• Exceed customer expectations and promote Culligan products and services.

Skills

Mechanical aptitude

Problem-solving

Communication skills

Customer service experience

Job description

Service/Install Technician - Training provided

Our Faribault Culligan dealership is actively seeking a Service Technician with a strong mechanical aptitude, coupled with a passion for delivering exceptional customer service. Are you a hands-on problem solver, adept at fixing mechanical issues? Do you excel in a dynamic environment and enjoy troubleshooting issues? Are you looking for an opportunity that provides paid training and development? In this pivotal role, you will be responsible for installing, servicing, and repairing residential water treatment equipment.

What We Value

• Customer-Focused: We prioritize understanding and meeting our customers' unique needs, delivering tailored solutions to enhance their experience.
• Solution-Oriented: We seek individuals who possess critical thinking abilities, allowing them to efficiently solve problems and provide the best possible outcomes.
• Accountable: Taking ownership of actions, ensuring commitments are met consistently while upholding high standards of professionalism and integrity.

The Ideal Service Technician Possesses

• Mechanical aptitude and superior problem-solving skills.
• High motivation to complete assigned tasks efficiently and effectively.
• Preferred but not required: 1 year of prior plumbing and/or water conditioning service/installation experience.
• Ability to solve problems quickly and efficiently, critical thinking being a key requirement for this role.
• Capability to work under deadlines and in physically demanding conditions (ability to move products weighing up to 185 lbs).
• Exceptional verbal and written communication skills.
• Preferred but required: 1 year of working experience in a customer service or customer-focused position.

Key Responsibilities

• Represent Culligan professionally within the community, ensuring a safe and positive image.
• Service, install, and repair residential treatment equipment.
• Exceed customer expectations by going above and beyond to meet their needs.
• Promote various Culligan products and services.

Work Schedule

Monday to Friday 7:30am - 3:30pm (Approx) Rotating weekend on-call shifts.

What Culligan Offers

• Comprehensive benefits including zero deductible medical plans, dental, vision, and a wellness program with incentives.
• 401K with employer match, tuition reimbursement, scholarship opportunities, paid time off, and paid holidays.
• Opportunities for career advancement through training and development.
• Continuous training and development, along with corporate support in human resources, accounting, and compliance.

Pay Range

$24 - $25 USD

Note: As a Service Technician at our dealership, you will undergo a pre-employment background check, drug screening, and DOT physical upon receiving an employment offer.

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.