Boiler & Controls Field Service Engineer

ENERVEX Inc.; Alpharetta (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Paid time off

Job summary

ENERVEX Inc. is seeking a hands-on Technical Support Specialist II in Alpharetta, GA. The role focuses on mid-level boiler, combustion, electrical, controls, and mechanical troubleshooting for customers, contractors, and internal teams.

You will support installation, startup, commissioning, operation, maintenance, and troubleshooting of ENERVEX systems, interpreting field data and guiding corrective actions. Travel up to 30% may be required.

Qualifications

• High school diploma or equivalent; technical or associate degree in HVAC/boiler tech or related field preferred.
• Willingness to travel up to 30% for field support, commissioning, training, and customer visits.
• Valid driver’s license; US passport required or obtainable.
• 3–5 years hands-on experience with commercial boilers, HVAC equipment, combustion systems, mechanical draft systems, controls, or related equipment.
• Experience troubleshooting commercial boiler rooms, burner systems, exhaust fans, venting, VFDs, pressure controls, electrical control panels, and field wiring is strongly preferred.

Responsibilities

• Provide timely technical support to domestic and international customers, contractors, representatives, and internal personnel.
• Troubleshoot boiler exhaust, combustion air, mechanical draft, venting, VFD, pressure control, and electrical control issues by phone, email, video call, and on-site support.
• Support installation, startup, commissioning, operation, maintenance, and troubleshooting of ENERVEX systems.
• Interpret field symptoms, wiring conditions, control behavior, fan operation, VFD alarms, pressure readings, and boiler responses to guide corrective actions.
• Conduct on-site technical support visits as needed for troubleshooting, commissioning, training, inspections, and performance verification.
• Assist with warranty evaluation by reviewing reports, photos, field data, wiring, operating history, and failure descriptions.
• Collaborate with Engineering and R&D on field issue investigations, product improvements, documentation updates, engineering changes, and new product development.
• Support design, wiring verification, build, testing, and troubleshooting of custom electrical control panels.
• Prepare wiring diagrams, connection diagrams, field reports, troubleshooting summaries, commissioning reports, and technical recommendations.
• Escalate complex issues to Engineering with documentation, suspected root cause, and next steps.

Skills

Boiler troubleshooting

Electrical troubleshooting

Field service

Customer support

Written & verbal communication

Education

High school diploma or equivalent

HVAC/boiler technology related training

Tools

PLC

Modbus

BACnet

AutoCAD

DraftSight

CRM / ERP systems

Job description

ENERVEX Inc. is seeking a hands-on Technical Support Specialist II in Alpharetta, GA. The role focuses on mid-level boiler, combustion, electrical, controls, and mechanical troubleshooting for customers, contractors, and internal teams.

You will support installation, startup, commissioning, operation, maintenance, and troubleshooting of ENERVEX systems, interpreting field data and guiding corrective actions. Travel up to 30% may be required.