Body Shop Estimator

ODaniel Mazda; New Haven (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision

401(k)

Competitive pay

Fast-paced environment

Positive work environment

Job summary

O'Daniel Ford is hiring an experienced Automotive Body Shop Estimator to generate accurate, customer-approved estimates and support efficient repair workflows. You will collaborate with Body Shop Technicians and customers to determine required work, costs, and timelines while maintaining communication and satisfaction throughout the process.

The role emphasizes professional presentation, organized scheduling, and a strong focus on CSI results. A valid driver's license and U.S.

Qualifications

• Experience as an Automotive Body Shop Estimator is required.
• Automotive dealership experience is preferred.
• Good communication and customer service skills.
• Organized with good problem-solving skills.
• Strong record of positive Customer Satisfaction (CSI) results.
• Professional appearance and a positive attitude.
• Valid driver's license.
• Must be authorized to work in the U.S. and be a current resident.

Responsibilities

• Greet customers and quickly assess their needs, understanding the difficulty of their situation.
• Work with customers and Body Shop Technicians to identify required repair work.
• Offer additional services and repairs to customers.
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Dispatch and maintain an organized workload.
• Enter itemized estimate on repair order and explain estimate to customer.
• Keep customer informed and updated throughout the repair process.
• Maintain Customer Satisfaction score at, or above designated standards.

Skills

Customer service

Communication

Detail oriented

Problem solving

Organizational skills

CSI awareness

Job description

O'Daniel Ford is seeking to hire an experienced Automotive Body Shop Estimator to ensure the overall efficiency, profitability, and reputation of our auto body shop operations by providing timely, accurate, and customer-approved estimates for repair work. Customer service is a top priority; it's our job to turn a difficult situation around.

We offer excellent customer service to all our customers. We believe that culture makes a difference, and we focus on building relationships with our employees, our customers, and our community.

We offer:

• Competitive pay plan - salary commensurate with experience
• Healchcare, Dental and Vision insurance options
• 401(k)
• Fast-paced work environment
• A positive, professional work environment

Responsibilities

• Greet customers and quickly assess their needs, understanding the difficulty of their situation.
• Work with customers and Body Shop Technicians to identify required repair work.
• Offer additional services and repairs to customers.
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Dispatch and maintain an organized workload.
• Enter itemized estimate on repair order and explain estimate to customer.
• Keep customer informed and updated throughout the repair process.
• Maintain Customer Satisfaction score at, or above designated standards.

Requirements

• Experience as an Automotive Body Shop Estimator is required.
• Automotive dealership experience is preferred.
• Good communication and customer service skills.
• Organized with good problem-solving skills.
• Strong record of positive Customer Satisfaction (CSI) results.
• Professional appearance and a positive attitude.
• Valid driver's license.
• Must be authorized to work in the U.S. and be a current resident.

Why should you work at O'Daniel Automotive Group?

• 40 successful years of a family-owned business
• Always have the opportunity to grow
• Several employees started in entry-level roles
• Nearly ½ of our 215 employees have worked for the company for over 5 years. Of these, 60 employees have worked for the company for over 10 years.
• Of our 5 locations, ALL were awarded the Customer Satisfaction Award.
• You are an ambitious individual who has the drive to excel.
• You possess a passion for building relationships with customers.
• You are family-oriented and community-based.
• You have the ability to express concerns, as well as innovative ideas.

Being a part of the O'Daniel Team means you are ready to commit to professional development by building a lifelong career with co-workers you call "family" and customers you call "friends."

Not all our positions require specific automotive experience; we want to get to know you. O'Daniel Automotive Group is committed to helping shape our employees through training and career development opportunities.

Check below for our list of available careers.