Automotive Body Shop Estimator - Customer-Focused & Accurate

ODaniel Mazda; Fort Wayne (IN); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vision insurance

401(k)

Auto purchase program

Competitive pay

Fast-paced environment

Professional work environment

Job summary

O'Daniel Auto Group is seeking an experienced Automotive Body Shop Estimator to ensure efficient, profitable, and customer-approved estimates for repair work. Customer service is a top priority, and we aim to turn difficult situations around with professional, timely service.

The role requires coordinating with body shop technicians and maintaining CSI scores in a fast-paced dealership environment. The ideal candidate has dealership experience, strong communication skills, and a valid driver's

Qualifications

• Experience as an Automotive Body Shop Estimator is required.
• Automotive dealership experience is preferred.
• Must be authorized to work in the U.S. and be a current resident.

Responsibilities

• Greet customers and quickly assess their needs.
• Collaborate with Body Shop Technicians to identify required repair work.
• Compute cost of replacement parts and labor to restore vehicle to customer specifications.
• Enter itemized estimate on repair order and explain it to customer.
• Keep customer informed and updated throughout the repair process.
• Maintain Customer Satisfaction score at or above standards.
• Meet dealership's standards for repair/order production.

Skills

Customer service

Communication skills

Organization

Problem solving

Professional appearance

Positive attitude

Valid driver's license

Job description

O'Daniel Auto Group is seeking an experienced Automotive Body Shop Estimator to ensure efficient, profitable, and customer-approved estimates for repair work. Customer service is a top priority, and we aim to turn difficult situations around with professional, timely service.

The role requires coordinating with body shop technicians and maintaining CSI scores in a fast-paced dealership environment. The ideal candidate has dealership experience, strong communication skills, and a valid driver's