Automotive Body Shop Estimator | Customer Impact

ODaniel Mazda; New Haven (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision

401(k)

Competitive pay

Fast-paced environment

Positive work environment

Job summary

O'Daniel Ford is hiring an experienced Automotive Body Shop Estimator to generate accurate, customer-approved estimates and support efficient repair workflows. You will collaborate with Body Shop Technicians and customers to determine required work, costs, and timelines while maintaining communication and satisfaction throughout the process.

The role emphasizes professional presentation, organized scheduling, and a strong focus on CSI results. A valid driver's license and U.S.

Qualifications

• Experience as an Automotive Body Shop Estimator is required.
• Automotive dealership experience is preferred.
• Good communication and customer service skills.
• Organized with good problem-solving skills.
• Strong record of positive Customer Satisfaction (CSI) results.
• Professional appearance and a positive attitude.
• Valid driver's license.
• Must be authorized to work in the U.S. and be a current resident.

Responsibilities

• Greet customers and quickly assess their needs, understanding the difficulty of their situation.
• Work with customers and Body Shop Technicians to identify required repair work.
• Offer additional services and repairs to customers.
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Dispatch and maintain an organized workload.
• Enter itemized estimate on repair order and explain estimate to customer.
• Keep customer informed and updated throughout the repair process.
• Maintain Customer Satisfaction score at, or above designated standards.

Skills

Customer service

Communication

Detail oriented

Problem solving

Organizational skills

CSI awareness

Job description

O'Daniel Ford is hiring an experienced Automotive Body Shop Estimator to generate accurate, customer-approved estimates and support efficient repair workflows. You will collaborate with Body Shop Technicians and customers to determine required work, costs, and timelines while maintaining communication and satisfaction throughout the process.

The role emphasizes professional presentation, organized scheduling, and a strong focus on CSI results. A valid driver's license and U.S.