Body Shop Estimator

Mac Haik Enterprises; Houston (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement Plans with Company  

Opportunities for advancement

Great culture

5 day work week

Job summary

Mac Haik Toyota in League City, TX seeks a Body Shop Estimator to interact with customers, evaluate collision needs, and estimate repairs. The role coordinates repair orders with service technicians and parts, delivering accurate estimates and maintaining customer communication throughout the process.

Essential duties include greeting customers, preparing damage reports, and ensuring safety compliance while delivering high CSI scores and excellent service.

Qualifications

• High school diploma or equivalent required.
• Authorization to work in the USA.

Responsibilities

• Greet customers during the repair process and make them feel welcome.
• Estimate repairs by evaluating body damage and preparing work orders.
• Deliver estimates, obtain work authorizations, and issue repair orders.
• Document repair processes and prepare damage reports accurately.
• Communicate repair needs and timelines to customers and shop staff.
• Follow up after repairs to ensure customer satisfaction.
• Maintain relationships with internal departments, insurers, and customers.
• Review completed vehicles for quality and safety compliance.
• Adhere to safety protocols and report incidents promptly.
• Support training and uphold company brand standards.
• Work a consistent schedule and perform other duties as assigned.

Skills

Experience preferred

Bilingual

Education

High school diploma or equivalent

Tools

CDK knowledge

CCC1 knowledge

Job description

Mac Haik Toyota in League City, TX, has served the League City, Pearland, Friendswood, Texas City and Dickinson, TX, areas as a locally owned and operated new and used car dealership. Mac Haik Toyota is one of the leading Toyota dealerships in Texas, and we make it our mission to make all our customers feel as if they're a member of our small-town family.

Now Hiring

Body Shop Estimator

The Body Shop Estimator position interacts with customers to evaluate vehicle collision and repair needs, to offer additional needed services and to estimate the repair. The Body Shop Estimator position is responsible for a high level of customer interaction as well as coordinating repair order completion with the service technicians and parts department.

Skills / Qualities Preferred Include

• EXPERIENCE PREFERRED
• BILINGUAL A PLUS!
• CDK & CCC1 KNOWLEDGE A PLUS!

Essential Duties And Responsibilities

• Greet each customer in the process of getting a vehicle repaired; Make every effort to make a customer or potential customer feel comfortable and welcome during the sales and estimate process or whenever visiting the shop.
• Estimate repairs by evaluating body damage, developing estimates, and preparing work orders.
• Deliver estimates, obtain work authorizations, and deliver repair orders, supplements, and warranties.
• Thoroughly document repair process; prepare all damage reports in an accurate and efficient manner.
• Communicate repair needs to customer and explain timelines and estimates.
• Communicate customer expectations to shop and update customers on repairs in process.
• Follow up after repairs are complete, ensuring customers are satisfied.
• Establish and maintain good working relationships with other internal departments, insurance adjusters, and customers to encourage repeat and referral business.
• Review the completed vehicle to check quality and thoroughness.
• Understand, keep informed of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
• Ensure body shop employees are following established safety protocols; ensure shop equipment in proper working condition; immediate reporting of safety incidents.
• Meet customer service standards by achieving 'above district' customer service information 'CSI' scores.
• Safeguard dealership assets and customer data.
• Complete required training assigned through the company training portal.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.
• Effectively perform duties and responsibilities in a safe manner.
• Other duties as assigned.

Qualifications

• Valid Driver's Licenses with acceptable driving record.
• High school diploma or equivalent required.
• Successful completion of pre-employment screening.
• Authorization to work in the USA.

Here’s what we offer

• Medical, dental, and vision insurance plans
• 401(k) Retirement Plans with Company Match
• Opportunities for advancement
• Great culture
• 5 day work week

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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