Body Shop Customer Service Representative - Lewes Collision

Hertrichs; Delaware; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Disability Insurance

401(k) Matching

Paid Time Off

Vehicle Purchase Discounts

Career Growth

Job summary

Hertrich Family of Dealerships in Delaware seeks a Body Shop Customer Service Representative / Customer Support Specialist to join our busy Collision Center. You will provide friendly service in person and by phone while supporting daily office operations.

Primary duties include handling payments, insurance processing, data entry, and maintaining accurate records. Strong organization, reliability, and a positive attitude are essential for success.

Qualifications

• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Detail-oriented, organized and dependable.
• Self-motivated with ability to multitask.

Responsibilities

• Provide friendly, professional customer service in person and over the phone.
• Support daily office operations within the collision center.
• Handle accounts payable/receivable, deposits, receipts & petty cash.
• Assist with insurance processing, data entry, and documentation.
• Maintain accurate files, reports, and records.
• Coordinate with team members to ensure smooth workflow.
• Perform additional administrative tasks as needed.

Skills

Customer service

Communication skills

Detail-oriented

Organized

Multitasking

Self-motivated

Professional appearance

Bilingual (Spanish)

Education

High School Diploma or GED

Tools

QuickBooks

Job description

Body Shop Customer Service Representative / Customer Support Specialist

Join a Growing, Fast-Paced Collision Center Team as a Collision Center Administrative Assistant!

The Hertrich Family of Dealerships is looking for a Customer Service Representative / Administrative Assistant to join our busy Collision Center.

If you enjoy helping customers, staying organized, and working in a fast-moving environment-this is a great opportunity to build a stable, long-term career with one of the largest automotive groups on the Eastern Shore.

Why Choose Hertrich?

• Medical, Dental, Vision and Life Insurance for you and your family
• Short & Long-Term Disability Options
• 401(k) with Employer Match
• Paid Vacation, Holidays & Sick Time
• Employee Vehicle Purchase Discounts
• Career growth with a large dealership/collision center organization

We are a third-generation, family-owned company representing 24 dealerships, 15 collision centers, and 18 automotive brands, proudly supporting over 90 local charities and organizations.

What You'll Do

• Provide friendly, professional customer service in person and over the phone
• Support daily office operations within the collision center
• Handle accounts payable/receivable, deposits, receipts & petty cash
• Assist with insurance processing, data entry, and documentation
• Maintain accurate files, reports, and records
• Coordinate with team members to ensure smooth workflow
• Perform additional administrative tasks as needed

What We're Looking For

• Strong customer service and communication skills
• Professional appearance and positive attitude
• Detail-oriented, organized, and dependable
• Self-motivated with the ability to multitask
• Computer skills required (QuickBooks or similar a plus)
• Bilingual (Spanish) is a plus
• High School Diploma or GED required
• Valid Driver's License

Ready to Get Started?

We are a diverse, inclusive, equal opportunity employer that provides a collaborative, drug free organization.