Bodily Injury Claims Supervisor

Plymouth Rock Assurance; Uniondale (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Recruitment to lead a dedicated team in casualty claims management. This role emphasizes professional growth and operational efficiency, ensuring exceptional service delivery. The ideal candidate will possess strong leadership skills, extensive claims management experience, and a proactive mindset. Join a collaborative environment that values continuous learning and development, where your expertise will significantly impact the success of the claims operations and the advancement of your team members.

Benefits

4 weeks accrued paid time off

Free onsite gym

Tuition Reimbursement

Health insurance options starting on Day 1

Robust health and wellness program

Auto and home insurance discounts

Matching gift opportunities

Annual 401(k) Employer Contribution

Paid Family leave options

Professional Development resources

Qualifications

• 5-8 years of experience in casualty claims, including litigation expertise.
• Minimum of 2 years in a supervisory or managerial role.

Responsibilities

• Supervise a team of Claims Representatives, fostering their professional development.
• Lead claims operations ensuring quality and efficiency.

Skills

Leadership

Claims Management

Communication Skills

Analytical Skills

Training and Development

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Director, Recruitment - Plymouth Rock Assurance

Are you a dynamic leader with extensive experience in casualty claims management? We're seeking a Bodily Injury Claims Supervisor to oversee a dedicated team of Claims Representatives in our Uniondale, NY office. In this role, you will be responsible for driving the professional growth and operational efficiency of our claims team while ensuring the delivery of exceptional service to our clients.

Responsibilities

• Supervise and guide a team of Bodily Injury Claims Representatives, fostering their professional development through tailored training programs and individualized growth plans.
• Lead and manage claims operations by ensuring comprehensive investigations, accurate reserve setting, cost management, and the resolution of claims in line with our stringent quality assurance benchmarks.
• Collaborate with internal and external legal counsel to strategize and oversee litigation files through various processes such as committee sessions, strategy meetings, arbitrations, and mediations, aiming for favorable outcomes.
• Identify and address significant claim exposures, presenting comprehensive large loss analyses to senior management for informed decision-making.
• Monitor and optimize individual and team performance metrics and key indicators, using this data to guide and improve claims handling strategies.
• Conduct detailed reviews of pending claims through diary control and reports, providing insightful guidance and recommendations for enhanced claims management.
• Address inquiries from independent agents and internal departments, collaborating as needed with product, marketing, and actuarial teams.
• Perform regular self-audits against industry best practices, providing constructive feedback and guidance to team members based on these evaluations.

Qualifications

• Bachelor’s degree or a combination of relevant experience and education.
• 5-8 years of comprehensive experience in casualty claims, including litigation expertise.
• Minimum of 2 years in a supervisory or managerial role.
• Advanced presentation and communication skills, with a proactive and innovative mindset driven by a passion for continuous learning and growth.
• Strong technical knowledge in New York – Bodily Injury, Litigation, Upstate and Downstate, UM and UIM.
• Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Excel, OneNote, and Teams.

Join our team and be part of a collaborative and growth-oriented environment where your expertise will drive the success of our claims operations while enabling the professional advancement of your team members.

Perks and Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an AM Best rating of “A-/Excellent.”

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service and Management

Industries: Insurance