Bodily Injury Claims Adjuster — Remote Eligible

National General; Illinois City (IL); On-site; USD 50,000 - 93,000; Full time

Job summary

National General is seeking an Initial Handler Bodily Injury Adjuster to support West Coast claims. You will conduct the initial investigation of bodily injury claims, evaluate liability, verify coverage, and drive timely, fair claim resolution.

The ideal candidate will have strong analytical and customer service skills to manage complex claim situations from first notice through early resolution. Experience with MMR is preferred but not required.

Qualifications

• > Experience handling auto insurance claims, including bodily injury and property damage.
• > Strong customer service and negotiation skills with multitasking ability.
• > Familiarity with claim administration processes and policy knowledge.

Responsibilities

• Conduct investigations of auto claims to assess coverage, liability and damages.
• Review injuries when applicable and negotiate settlements within authority.
• Identify body parts and potential property damage relevant to claims.
• Identify customer needs and apply proper customer service skills.
• Determine subrogation or fraud potential and how to handle it.
• Operate with limited independence in handling claims.

Skills

Auto Insurance Claims

Bodily Injury Claims

Case Management

Claims Administration

Claims Resolution

Claims Review

Customer Service

De-Escalation

Empathy

Insurance Administration

Insurance Policies

Multitasking

Negotiation

Personal Injury Claims

Prioritization

Task Management

Time Management

Job description

National General is seeking an Initial Handler Bodily Injury Adjuster to support West Coast claims. You will conduct the initial investigation of bodily injury claims, evaluate liability, verify coverage, and drive timely, fair claim resolution.

The ideal candidate will have strong analytical and customer service skills to manage complex claim situations from first notice through early resolution. Experience with MMR is preferred but not required.