BOCC Supervisor: On-Time Transit Operations Lead

Transdev; Lorton (VA); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Vacation: 2 weeks

Sick days: 5 days

Holidays: 8 days

401(k) + medical, dental, vision

Job summary

Transdev in Fairfax County, VA, is seeking a BOCC Supervisor to coordinate and disseminate information to Operators and Supervisors to maintain on-time bus service using GPS CAD/AVL. The role emphasizes proactive intervention and safety in daily operations.

The position requires at least 2 years of call center or supervisory experience, strong communication skills, and computer literacy. Benefits include a competitive package and standard corporate coverage; location is in Virginia.

Qualifications

• High school education, GED or equivalent.
• Minimum of 2 years of call center or similar supervisor experience.
• Excellent written and oral communication skills.
• Computer literate with the capacity to learn new software.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
• Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.
• Collaborates with the local Transdev operating divisions and the Client regarding service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
• Make documentation in various data base systems, information on service incidents including accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
• Documents and refers disciplinary actions to BOCC Supervisor as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc.
• Documents and refers commendations to BOCC Manager.
• Resolves disputes and concerns raised by employees.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Other duties as required including cross training in various roles.

Skills

Call center supervision

Verbal/written communication

Computer literacy

Education

High school diploma or GED

Job description

Transdev in Fairfax County, VA, is seeking a BOCC Supervisor to coordinate and disseminate information to Operators and Supervisors to maintain on-time bus service using GPS CAD/AVL. The role emphasizes proactive intervention and safety in daily operations.

The position requires at least 2 years of call center or supervisory experience, strong communication skills, and computer literacy. Benefits include a competitive package and standard corporate coverage; location is in Virginia.