Bob Squad Online Chat Associate - *In Store Position*

Bob's Discount Furniture; Merrillville (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee Discount

Tuition Reimbursement

Pay Range $18.50-$21.50 per hour

Job summary

Bob’s Discount Furniture is seeking an Online Sales Support Associate for an in-store position. You will drive omni-channel customer engagement through real-time chat, phone, and email, guiding guests from product discovery to checkout and post-sale support.

Join a fast-paced team focused on metrics, with a strong emphasis on customer-first service, empathy, and clear communication. Flexible retail scheduling and a competitive hourly pay range accompany comprehensive benefits.

Qualifications

• Strong written and verbal communication skills.
• Customer-first approach with solution mindset.
• Ability to balance multiple chats and calls.

Responsibilities

• Engage with customers via chat, phone, and email.
• Assist online shoppers from discovery to purchase and post-sale support.
• Provide accurate order tracking and status updates.
• Explain product features and help resolve issues empathetically.

Skills

Live chat

Customer service

Written communication

Phone support

Order entry

Product knowledge

CRM tools

Typing accuracy

Tools

BobSuite

Job description

Job Title

Online Sales Support Associate

*In Store Position*

Job Overview

Are you a digital-savvy communicator who enjoys helping people and driving results? As an

Work Environment

This role is part of our Online Sales & Customer Experience Team. You’ll work in a fast-paced, metrics-driven environment focused on real-time customer support via chat, phone, and digital channels. Requires flexibility to work a retail schedule.

Job Title

Online Sales Support Associate *In Store Position*

Job Overview

Are you a digital-savvy communicator who enjoys helping people and driving results? As an Online Sales Support Associate at Bob’s Discount Furniture, you’ll deliver world-class service through our online platforms, supporting guests with honesty, empathy, and enthusiasm—the “Bob’s Way.” You’ll play a key role in driving our omni-channel success by engaging with customers via chat, phone, and email, guiding them through their online shopping journey from product discovery to purchase and post-sale support.

Work Environment

This role is part of our Online Sales & Customer Experience Team. You’ll work in a fast-paced, metrics-driven environment focused on real-time customer support via chat, phone, and digital channels. Requires flexibility to work a retail schedule.

What You’ll Bring To Bob’s

At Bob’s, we value your ability to connect, inform, and inspire through written and verbal communication. Success in this role is driven by customer-first thinking, a proactive approach to problem solving, and the ability to balance multiple chats, calls, and follow-ups while maintaining a positive, service-minded attitude.

Key Skills For Success

Core Competencies & Expertise

• Live chat and digital guest engagement
• Inbound phone and online sales support
• Written and verbal communication excellence
• Online order entry, tracking, and status updates
• Product knowledge and feature explanations
• Problem resolution with empathy and efficiency
• Metric focus on AOV, NPS, closing ratio, and chat response times

Preferred Competencies & Skills

• Online chat or virtual sales experience
• Background in phone-based sales or customer service
• Strong computer literacy and typing accuracy
• Familiarity with CRM tools and order management systems (e.g., BobSuite)
• Tech-forward and quick to learn new platforms
• Ability to work independently and as part of a collaborative team

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country—with over 200 stores—we’re committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Competitive Hourly Pay + Commission Structure
• National Health, Dental, and Vision Insurance
• 401(k) Profit Sharing Plan with generous company match
• Paid Time Off: vacation, holidays, personal days, sick leave, and your birthday!
• Employer-paid Life Insurance with additional voluntary options
• Tuition Reimbursement and Education Scholarships
• Generous Employee Discount from Day 1
• Bob’s Bail Out Program (early access to pay)
• Bob’s Helping Hand Program for financial emergencies
• Hays Perks discounts on hundreds of partner merchants
• And so much more!
• Pay range between $18.50 - $21.50 per hour

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just coworkers—we’re teammates who build one another up.

Minimum Qualifications

• Strong written and verbal communication skills
• Customer-first approach with a solution-oriented mindset
• Ability to handle multiple chat and phone interactions simultaneously
• High emotional intelligence and professional tone
• Willingness to work a retail schedule

Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or part of our team, you are valued, appreciated, and empowered to be your authentic self. We proudly reflect the diverse communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

Pay: $18.50 - $21.50

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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