Customer Service Support Associate - Bob Squad

Bob's Discount Furniture; Monroeville (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

National Medical, Dental, and Vision Insurance

Paid Vacation, Sick Days, and Holidays

401(k) Profit Sharing Plan

Pet Insurance

Tuition Reimbursement

Employee Discount

Wellness resources

Job summary

Bob's Discount Furniture is looking for a Customer Service Support Associate in Monroeville, PA. This role involves delivering exceptional customer support in-store, over the phone, and across digital platforms. The ideal candidate will have strong communication skills, tech-savviness, and problem-solving abilities.

The position requires flexibility for retail hours, including nights and weekends. Benefits include medical insurance, paid time off, and a 401(k) plan with company match.

Qualifications

• Must be at least 18 years old to be considered for employment.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Use technology and service skills to represent Bob’s with integrity.
• Support store teams and manage calls effectively.

Skills

Guest communication and empathy

Omnichannel customer support

Order entry and accuracy

Cash handling and payment processing

Multitasking and follow-through

Problem-solving and root cause analysis

Positive mindset and professionalism

Technology adaptability and system usage

Tools

Sales or CRM systems

Job description

Job Overview

Join Bob’s Discount Furniture as a Customer Service Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you’re helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care. This is a full-time, in‑store position with required flexibility to work nights, weekends, and retail hours.

What You’ll Bring to Bob’s

We value customer focus, strong communication, tech‑savvy, and the ability to support multiple functions in a dynamic retail environment. If you’re a team player who loves solving problems and connecting with people, this is the opportunity for you.

Key Skills for Success

• Guest communication and empathy
• Omnichannel customer support (in‑store, phone, digital)
• Order entry and accuracy using support systems
• Cash handling and payment processing
• Multitasking and follow‑through
• Problem‑solving and root cause analysis
• Positive mindset and professionalism
• Technology adaptability and system usage

Preferred Competencies & Skills

• Experience in retail, call centers, or customer service
• Sales or CRM system familiarity
• Experience supporting store operations or fulfillment

Benefits & Perks

• National Medical, Dental, and Vision Insurance
• Paid Vacation, Sick Days, Holidays, and your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer‑paid Life Insurance
• Legal & Financial Planning assistance and wellness resources
• Tuition Reimbursement and employee scholarshipsOngoing training and career development through Workday Learning
• Employee Discount on Day 1, plus merchant partner savings

Minimum Qualifications

• Must be at least 18 years old to be considered for employment
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies

Physical Demands

• Ability to stand and walk on showroom floor
• Ability to sit and perform computer‑based work at a desk
• Ability to speak clearly on phone and use standard office equipment

Diversity Statement

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Equal Employment Opportunity Statement

It is the policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state, or local law.