Bob Squad Online Chat Associate

Bob's Discount Furniture; Buckland (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay + commission

Health, dental, vision insurance

401(k) profit sharing

Paid time off

Employee discount from day 1

Tuition reimbursement

Hays Perks discounts

Job summary

Bob’s Discount Furniture is hiring an Online Sales Support Associate to help guests online with product information, ordering, and post-purchase support. You will engage customers via chat, phone, and email, delivering timely, friendly service that drives satisfaction and sales.

The role requires strong written and verbal communication, multitasking across chats and calls, and a customer-first mindset. Weekend/evening availability is expected in a fast-paced omni-channel environment.

Qualifications

• Strong written and verbal communication skills.
• Customer-first approach with a solution-oriented mindset.
• Ability to handle multiple chats and phone interactions simultaneously.
• High emotional intelligence and professional tone.
• Willingness to work weekends, evenings, and holidays.

Responsibilities

• Engage with guests via chat, phone, and email to assist online shoppers.
• Guide customers from product discovery to purchase and post-sale support.
• Enter and track online orders; provide status updates.
• Explain product features and answer questions with empathy and accuracy.

Skills

Live chat

Inbound phone

Written communication

Online order entry

CRM tools

Tools

BobSuite

Job description

Job TitleOnline Sales Support AssociateJob OverviewAre you a digital-savvy communicator who enjoys helping people and driving results? As an Online Sales Support Associate at Bob’s Discount Furniture, you’ll deliver world-class service through our online platforms, supporting guests with honesty, empathy, and enthusiasm—the “Bob’s Way.” You’ll play a key role in driving our omni-channel success by engaging with customers via chat, phone, and email, guiding them through their online shopping journey from product discovery to purchase and post-sale support.Work Environment:This role is part of our Online Sales & Customer Experience Team. You’ll work in a fast-paced, metrics-driven environment focused on real-time customer support via chat, phone, and digital channels. Requires flexibility to work a retail schedule including evenings, weekends, and holidays.What You’ll Bring to Bob’sAt Bob’s, we value your ability to connect, inform, and inspire through written and verbal communication. Success in this role is driven by customer-first thinking, a proactive approach to problem solving, and the ability to balance multiple chats, calls, and follow-ups while maintaining a positive, service-minded attitude.Key Skills for SuccessCore Competencies & ExpertiseLive chat and digital guest engagementInbound phone and online sales supportWritten and verbal communication excellenceOnline order entry, tracking, and status updatesProduct knowledge and feature explanationsProblem resolution with empathy and efficiencyMetric focus on AOV, NPS, closing ratio, and chat response timesPreferred Competencies & SkillsOnline chat or virtual sales experienceBackground in phone-based sales or customer serviceStrong computer literacy and typing accuracyFamiliarity with CRM tools and order management systems (e.g., BobSuite)Tech-forward and quick to learn new platformsAbility to work independently and as part of a collaborative teamWho We AreAt Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country—with over 200 stores—we’re committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.How We Will Support Your SuccessWe know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.Benefits & PerksCompetitive Hourly Pay + Commission StructureNational Health, Dental, and Vision Insurance401(k) Profit Sharing Plan with generous company matchPaid Time Off: vacation, holidays, personal days, sick leave, and your birthday!Employer-paid Life Insurance with additional voluntary optionsTuition Reimbursement and Education ScholarshipsGenerous Employee Discount from Day 1Bob’s Bail Out Program (early access to pay)Bob’s Helping Hand Program for financial emergenciesHays Perks discounts on hundreds of partner merchantsAnd so much more!Our Culture & Core ValuesAt Bob’s, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just coworkers—we’re teammates who build one another up.Minimum QualificationsStrong written and verbal communication skillsCustomer-first approach with a solution-oriented mindsetAbility to handle multiple chat and phone interactions simultaneouslyHigh emotional intelligence and professional toneWillingness to work weekends, evenings, and holidaysDiversity is a Core Value at Bob’sAt Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or part of our team, you are valued, appreciated, and empowered to be your authentic self. We proudly reflect the diverse communities we serve.If you're ready to engage guests online, turn service into sales, and grow with a team that celebrates your success—apply now and support the future of furniture retail, The Bob’s Way!Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:Pay:$18.50 - per hourIt is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.