Boat Service Operations Lead

MarineMax; Fort Myers (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

MarineMax is seeking a Level 2 Service Team Leader to coordinate service, rigging, delivery and maintenance of inventory and customer boats. You will work with internal and external customers to collect required work details and ensure timely, first-time completion.

You will oversee daily operations, manage sublet contractors, and certify approvals with warranty providers while protecting cash flow and maintaining safety standards. Strong leadership and process discipline are essential.

Responsibilities

• Oversee day-to-day service operations including scheduling and distribution of work for service advisors, technicians, and yard team, utilizing Service Scheduler, Boatyard, Boatcloud and other tools as required to generate and manage work orders.
• Utilize tools such as Boatyard, Boatcloud, and Hubspot to effectively manage work and customer communication.
• Coordinate service operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler, Outlook Calendar, Boatcloud, Boatyard, and other tools as required to generate and manage work orders.
• Create estimates consistent with customer needs. No work is to be performed without written, facsimile, or e-mail authorization.
• Ensures proper check-in of boats upon initial delivery by water or land. Upon vessel check-in, service hang tags with necessary information (customer name, date vessel arrives, work order number and promised completion date) should be placed on all boats in our care, custody, and control. Tags should be easily visible.
• Utilize customer request/complaints to determine need for repairs through water testing, mechanical testing devices, and technicians.
• Work with Service Advisors to ensure manufacturer and/or extended warranty companies have given approval in advance of repairs and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.

Job description

MarineMax is seeking a Level 2 Service Team Leader to coordinate service, rigging, delivery and maintenance of inventory and customer boats. You will work with internal and external customers to collect required work details and ensure timely, first-time completion.

You will oversee daily operations, manage sublet contractors, and certify approvals with warranty providers while protecting cash flow and maintaining safety standards. Strong leadership and process discipline are essential.