Boat Delivery Captain & Customer Experience Lead

MarineMax; Quincy (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

MarineMax in Quincy, MA is seeking a Delivery Captain to coordinate boat deliveries, showings, and service tasks for customers and team members. You will work to launch, retrieve, and service boats, while educating customers about their new or used boats.

The role requires strong seamanship, hands-on product knowledge, and the ability to train staff. This on-site position includes showroom and event participation with opportunities to reinforce boating passion.

Responsibilities

• Embrace MarineMax values in all interactions
• Project a professional and knowledgeable image to customers
• Drive boats to and from dealerships and deliver boats to customers
• Possess product knowledge to answer questions and explain features
• Demonstrate boat operation and showroom demonstrations
• Demonstrate aftermarket merchandise and electronics
• Coordinate delivery dates with the Business Manager and arrange delivery
• Fuel service and assist in docking/undocking and tying up boats
• Perform minor engine and systems repairs and adjustments
• Load/unload fishing, ski, and propulsion equipment from boats
• Assist with showroom movements and boat handling during events
• Conduct periodic training classes for customers and staff
• Assist with setup, organization, and tear-down of boat shows/offsite events
• Show products in showrooms and at events; support customer events
• Demonstrate advanced seamanship skills and complete MarineMax University training
• Train sales staff on boat handling and safety
• Inspect vessels in water and log hours/fuel; perform minor maintenance on display boats
• Assist service to determine operator error vs product defect
• Perform other duties as assigned

Job description

MarineMax in Quincy, MA is seeking a Delivery Captain to coordinate boat deliveries, showings, and service tasks for customers and team members. You will work to launch, retrieve, and service boats, while educating customers about their new or used boats.

The role requires strong seamanship, hands-on product knowledge, and the ability to train staff. This on-site position includes showroom and event participation with opportunities to reinforce boating passion.