Boat Service Lead | Customer Experience & Ops

Central Marine Service Inc; Peabody (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Central Marine Service Inc in Peabody, MA is seeking a Full-Time Assistant Service Manager dedicated to enhancing customer experiences while managing service department performance. Responsibilities include scheduling service work, training technicians, and ensuring quality control.

The ideal candidate will have at least 2 years of boating industry experience and be capable of achieving revenue goals while promoting teamwork. This position offers a salary range of $60,000 to $80,000 annually.

Qualifications

• At least 2 years of experience in the boating industry.
• Has a continuous learning mindset and maintains high-level service knowledge.
• Achieves or exceeds revenue and profit goals.

Responsibilities

• Support Service Manager with scheduling and processing service work.
• Train technicians for successful service processes.
• Monitor paperwork to ensure timely service repair orders.
• Resolve customer complaints effectively.

Skills

Excellent communication skills

Job description

Central Marine Service Inc in Peabody, MA is seeking a Full-Time Assistant Service Manager dedicated to enhancing customer experiences while managing service department performance. Responsibilities include scheduling service work, training technicians, and ensuring quality control.

The ideal candidate will have at least 2 years of boating industry experience and be capable of achieving revenue goals while promoting teamwork. This position offers a salary range of $60,000 to $80,000 annually.