Assistant Service Manager

Central Marine Service Inc; Peabody (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Central Marine Service Inc in Peabody, MA is seeking a Full-Time Assistant Service Manager dedicated to enhancing customer experiences while managing service department performance. Responsibilities include scheduling service work, training technicians, and ensuring quality control.

The ideal candidate will have at least 2 years of boating industry experience and be capable of achieving revenue goals while promoting teamwork. This position offers a salary range of $60,000 to $80,000 annually.

Qualifications

• At least 2 years of experience in the boating industry.
• Has a continuous learning mindset and maintains high-level service knowledge.
• Achieves or exceeds revenue and profit goals.

Responsibilities

• Support Service Manager with scheduling and processing service work.
• Train technicians for successful service processes.
• Monitor paperwork to ensure timely service repair orders.
• Resolve customer complaints effectively.

Skills

Excellent communication skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Bosuns Marine - Peabody, Peabody, MA, US

6 days ago Requisition ID: 2128

Salary Range: $60,000.00 To $80,000.00 Annually

POSITION SUMMARY

Assistant Service Managers are responsible for the performance of the service department areas as assigned by the Service Manager at their OneWater store. They are passionate about delighting customers and achieving or exceeding their volume, productivity and profit goals through effective management of the service team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports Service Manager to insure the proper scheduling of service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
• Effectively trains technicians to execute successful service processes, to ensure the customer has an excellent service experience.
• Supports Service Manager in the execution of successful Boat Shows, Store and Off-site sales/customer events.
• Monitors paperwork process to ensure timeliness and technician bill time daily.
• Maintains a clean, safe and environmentally friendly service operation.
• Ensures quality control standards meets and exceeds customers' expectations.
• Demonstrates timely, high-quality completion of service repair orders as needed.
• Successfully resolves customer complaints and problems in a timely manner.
• Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat.

SKILLS

• Excellent communication skills with customers and industry partners verbally and electronically.

QUALIFICATIONS / REQUIREMENTS

• At least 2 years of experience in the boating industry
• Has a continuous learning mindset, develops and maintains a high-level of service knowledge.
• Achieves or exceeds revenue and profit goals.
• Exhibits a positive and energetic appearance in the work environment that contributes to the Sales and Service team members' objectives.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.