Boat & ATV Sales Pro | CRM & Customer Experience

Bass Pro Shops; Hamburg (Berks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

Voluntary benefits

401k

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Boat & ATV Sales Consultant to assist customers in making informed buying decisions. You will greet customers, determine their needs, and provide product information while maintaining up-to-date knowledge of items, pricing, and promotions.

The role emphasizes strong customer service, teamwork with the Service Department, and accurate CRM lead management. Enjoy comprehensive benefits and opportunities within a dynamic retail setting.

Qualifications

• High School education or equivalent experience.
• Ability to calculate figures such as discounts and percentages.
• Ability to communicate in a friendly and professional manner to our customers and other associates.
• Ability to establish and maintain effective working relationships with Management, coworkers and customers.
• Ability to operate computer system & Point of Sale register system.

Responsibilities

• Supports a strong commitment to world class customer service and insures a pleasant and productive shopping experience for all customers.
• Engages all customers entering the department in a friendly and timely manner.
• Meets with potential customers to determine their boating and or ATV needs.
• Provides information necessary to allow the customer to make an informed buying decision.
• Maintains current product knowledge by using available resources, i.e., product brochures, Internet and product information training meetings.
• Maintains awareness of advertised items, current pricing structures and promotions.
• Remains current on & adheres to all selling skills training & direction.
• Works cooperatively with the Service Department to see that delivery to the customer is seamless.
• Maintains complete confidentiality of all sensitive & personal information.
• Prepares the showroom each morning to ensure proper signage is in place per established presentation standards and all products are clean, presentable and in sellable condition.
• Generates and manages leads & prospects in provided Customer Relationship Management (CRM) tool on a daily basis, specifically entering new customers and conducting and documenting follow up activities and daily tasks with customers before and after the sale.
• Participates in special events such as Boat Shows, Parking Lot events, etc. Accurately completes all necessary paperwork required within the selling process.
• Meets and exceeds pre-determined individual monthly sales goals which will be based off of employment status (Full Time or Part Time), hours and days scheduled, length of employment, historical sales, etc. Achieving company sales goals on a monthly basis is required.
• Maintains a clean and professional work area. Follows all Company Policies and Procedures,
• ALL OTHER DUTIES AS ASSIGNED.

Skills

Customer service

Communication skills

Relationship building

POS operation

Education

High School education or equivalent experience

Job description

Bass Pro Shops is seeking a Boat & ATV Sales Consultant to assist customers in making informed buying decisions. You will greet customers, determine their needs, and provide product information while maintaining up-to-date knowledge of items, pricing, and promotions.

The role emphasizes strong customer service, teamwork with the Service Department, and accurate CRM lead management. Enjoy comprehensive benefits and opportunities within a dynamic retail setting.