Boarding Agent contracted W/Southwest

AVFLIGHT CORPORATION; Alcoa (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Avflight Services Knoxville - Alcoa is seeking a reliable team member to provide excellent customer service and coordinate ramp, operations, provisioning, and aircraft servicing to help ensure on-time departures. The role involves working in busy airport environments, boarding processes, and accurate flight documentation.

Candidates should have a high school diploma or GED, be 18+, and be able to pass background checks and security requirements. A valid driver's license and U.S.

Qualifications

• High School diploma or GED required.
• Must be 18 years or older.
• Background check, pre-employment drug test and security clearance may be required.
• Valid Driver's license required.
• Authorization to work in the U.S. must be provided.

Responsibilities

• Provide courteous customer service to customers and coordinate ramp, operations, provisioning and aircraft servicing to support on-time departures.
• Assist with boarding, loading/unloading, and coordinating with Gate Agents and Dispatch.
• Ensure proper weight and balance of aircraft and prepare required flight paperwork.
• Maintain station security and communicate with AMS, radio, and flight crews.
• Perform duties in airport environments including offices, gates, jet bridges and airfreight facilities.

Education

High School diploma or GED Equivalent

Job description

Job Details: Job Location: Avflight Services Knoxville - Alcoa, TN 37701, Position Type: Full-Time/Part-Time, Education Level: High School/GED Equivalent, Salary Range: $16.00 - $16.00 Hourly, Job Shift: Any,

General Purpose of Job:

Provide profound customer service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.

Duties:

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Responsible for providing great Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Works in airport operation office, gate area, jet ways and airfreight facilities.
• Opens and closes the stations, advising Dispatch of same
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations' telephones
• Advises Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from OTIS for the Crew
• Arranges for fueling of aircraft as required
• Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
• Closes out flights; files and maintains accurate flight paperwork
• Make sure the aircraft are properly cleaned and provisioned prior to departure
• Coordinates special services needed on aircraft i.e. servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
• Operates boarding bridge, coordinates boarding and deplaning Customers
• Collaborates with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
• Checks cargo on hand to see that it is properly logged and accounted for.
• Checks that all board mail and company material is dispatched and sent to indicated Stations
• Receives, refers, or makes paging calls and makes paging announcements, as appropriate.
• Keeps station personnel advised of flight movements, weather conditions, and irregular operations
• Responsible for ground security and assuring operations follow security procedures
• Other Duties as assigned

Qualifications:

• High School diploma or GED equivalent
• Must be 18 years or older
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver's license
• Must have authorization to work in the U.S.
• Must be able to perform the following functions in variable weather conditions as well as environment conditions, i.e. jet engine fumes, vehicles emissions, dust and jet engine noise.
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to judge distances.
• Reports to work on a regular and timely basis.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Ability to read and write English; bilingual skills a plus

Physical Demands:

Must be able to carry 50-pound suitcase from the floor to 18 inches and carry 50-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.