Deicer & Ramp Agent

Paycom - ATS; Alcoa, Knoxville (TN, TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Avflight Services Knoxville – Alcoa, TN is seeking a Ground Operations Agent to handle luggage, marshal aircraft, de-ice, and provide passenger assistance. This role involves operating ground equipment, loading baggage, meeting arriving flights, and supporting customer service teams.

Candidates must be 18+, have a HS diploma or GED, and be able to work varied shifts and outdoor conditions. Attention to safety, regulatory compliance, and effective communication are essential in this role at a

Qualifications

• Excellent communication skills.
• Ability to push/pull/lift 50 lbs for extended periods.
• Ability to read and write English; bilingual skills a plus.
• Able to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be 18 years or older and authorized to work in the U.S.
• High School diploma or GED equivalent.

Responsibilities

• Provide excellent customer service to all customers.
• Ensure FAA, Airline, and airport regulations are followed.
• Enforce safety and security measures and protect sensitive zones.
• Perform aircraft de-icing and anti-icing operations using approved equipment and procedures.
• Communicate aircraft status, fluid application, and any safety concerns to pilots and ground operations personnel.
• Safely operate and maintain de-icing equipment per safety procedures.
• Assist customers with special needs, including boarding assistance.
• Load and unload baggage on and off the aircraft.
• Transport cargo between terminals and aircraft.
• Operate ground equipment, including tugs and belt loaders.
• Marshall Aircraft and equipment.
• Handle freight and company material.
• Clean and service cabin interiors and related areas.
• Use safety equipment and provide de-icing service as needed.
• Other duties as assigned by base supervisor.

Skills

Communication skills

Lift 50 lbs

English reading/writing

Flexible hours

HS diploma or GED

Education

High School diploma or GED

Job description

Job Details

Job Location: Avflight Services Knoxville - Alcoa, TN, Position Type: Full-Time/Part-Time, Education Level: High School/GED Equivalent, Salary Range: Undisclosed, Job Shift: Any

General Purpose of Job

The Ground Operations Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment, meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties.

Duties

• The ideal candidate must be highly motivated with a positive and friendly attitude while providing excellent customer service to all of our customers
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Perform aircraft de-icing and anti-icing operations using approved equipment, fluids, procedures, and application techniques to ensure aircraft critical surfaces are free of snow, ice, and frost.
• Conduct thorough inspections before and after de-icing and communicate aircraft status, fluid application, and any safety concerns to pilots and ground operations personnel.
• Safely operate and maintain de-icing equipment while following all airport, airline, FAA, and company safety procedures, including proper PPE and fluid handling.
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Loading and uploading baggage on and off the aircraft
• Transport cargo between terminals and aircraft
• Operate ground equipment, including tugs and belt loaders
• Marshalling Aircraft and equipment
• Physical handling of freight and company material
• Clean and service cabin interiors, including cockpit, lavatories, and draining when needed
• Use safety related equipment and provide de-icing service to aircraft when needed
• Other duties as assigned by the base supervisor

Qualifications

• Excellent communication skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be 18 years or older
• High School diploma or GED equivalent
• Must pass background check, pre-employment drug test and obtain security clearance Must have authorization to work in the U.S.
• Must have valid Driver's license
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Strong attention to detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations be open to change (positive or negative) and to considerable variety in the workplace
• Willingness to take on responsibilities and challenges
• Be sensitive to others' needs and feelings and be understanding and helpful on the job

Physical Demands

Must be able to carry 50 pound suitcase from the floor to 18 inches and carry 50 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

EEO/AA

EEO/AA