BMW Warranty Specialist: Claims & Compliance

ZT Motors of Texas LP; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

ZT Motors of Texas LP is seeking a BMW Warranty Administrator to oversee the warranty lifecycle from booking repairs to claim submission and reporting, ensuring compliance with BMW policies. The role requires strong organization, attention to detail, and the ability to operate in a fast-paced dealership environment.

The successful candidate will manage warranty documentation, claims, reconciliations, and communications across departments, with emphasis on accuracy and timely payments.

Qualifications

• At least 2 years of warranty administration in a dealership.
• BMW experience is highly preferred.
• Experience with CDK database systems preferred.
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements.
• Excellent communication, organization, and documentation skills.
• Proficiency with Word, Excel, Outlook, and Teams.

Responsibilities

• Review and book repair orders in compliance with BMW policy and procedure.
• Process all warranty claims promptly and accurately.
• Process all warranty paperwork to ensure proper documentation.
• Verify criteria required by manufacturer.
• Reconcile warranty receivables through the appropriate accounting schedule.
• Post credits and resubmit rejected claims promptly.
• Review warranty receivable schedules for timely payment.
• Follow up on payment of outstanding claims.
• Keep informed of factory recalls and bulletins.
• Assist with clerical tasks as directed by senior/fixed operations manager.
• Maintain professional appearance and neat work area.
• Performs other duties as assigned.

Skills

Warranty administration

BMW experience

MS Word

MS Excel

Outlook

MS Teams

Tools

CDK

Job description

ZT Motors of Texas LP is seeking a BMW Warranty Administrator to oversee the warranty lifecycle from booking repairs to claim submission and reporting, ensuring compliance with BMW policies. The role requires strong organization, attention to detail, and the ability to operate in a fast-paced dealership environment.

The successful candidate will manage warranty documentation, claims, reconciliations, and communications across departments, with emphasis on accuracy and timely payments.