BMW Special FInance Client Advisor

Suntrup Automotive Group; St. Louis (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Suntrup Automotive Group is hiring a Sales/Internet Sales Consultant for our Subprime Division. You will engage subprime leads by phone, email, text, and video, guiding customers through financing options and the purchasing process.

Collaboration with lenders and finance managers helps secure approvals that fit budgets and timelines. This role requires empathy, excellent communication, and the ability to manage online and in-person sales.

Qualifications

• Experience in subprime automotive sales, finance, or BDC preferred.
• Strong communication and negotiation skills with a customer-first mindset.
• Ability to handle high volumes of internet and phone inquiries efficiently.
• Knowledge of automotive financing and lender requirements is a plus.
• Self-motivated, goal-oriented, and a team player.

Responsibilities

• Proactively engage with subprime leads via phone, email, text, and video to establish rapport and set appointments.
• Educate customers on financing options tailored to their credit situations.
• Work closely with lenders and finance managers to secure the best possible approvals for customers.
• Conduct needs assessments to recommend vehicles that match customers’ budgets and lifestyles.
• Maintain a high level of professionalism and empathy when addressing customers' financial concerns.
• Ensure accurate documentation and compliance with all finance-related regulations.
• Follow up with customers post-purchase to maintain relationships and encourage referrals.
• Utilize CRM tools to track customer interactions and optimize sales opportunities.
• Stay updated on lender programs, special financing options, and dealership inventory.
• Collaborate with the marketing team to enhance online engagement and lead conversion.

Skills

Subprime automotive sales experience

Customer-focused communication

CRM systems

Tools

CRM software

Job description

Job Title: Sales/Internet Sales Consultant - Subprime Division

Location: Suntrup Automotive Group

Department: Subprime Sales

Job Type: Full-Time

About Us

Suntrup Automotive Group is a leading name in the automotive industry, dedicated to providing top-tier customer service and innovative vehicle financing solutions. Our Subprime Division specializes in assisting customers with credit challenges, ensuring they have access to reliable transportation while rebuilding their financial stability.

Job Description

We are seeking a driven and customer-focused Sales/Internet Sales Consultant to join our Subprime Division. The ideal candidate will be responsible for engaging with customers who have less-than-perfect credit, guiding them through the vehicle purchasing process, and ensuring they secure financing that fits their needs. This role requires strong communication skills, an empathetic approach, and the ability to manage online and in-person sales effectively.

Key Responsibilities

• Proactively engage with subprime leads via phone, email, text, and video to establish rapport and set appointments.


• Educate customers on available financing options tailored to their credit situations.


• Work closely with lenders and finance managers to secure the best possible approvals for customers.


• Conduct needs assessments to recommend vehicles that match customers’ budgets and lifestyles.


• Maintain a high level of professionalism and empathy when addressing customers' financial concerns.


• Ensure accurate documentation and compliance with all finance-related regulations.


• Follow up with customers post-purchase to maintain relationships and encourage referrals.


• Utilize CRM tools to track customer interactions and optimize sales opportunities.


• Stay updated on lender programs, special financing options, and dealership inventory.


• Collaborate with the marketing team to enhance online engagement and lead conversion.

Qualifications & Skills

• Experience In Subprime Automotive Sales, Finance, Or BDC Preferred.


• Strong communication and negotiation skills with a customer-first mindset.


• Ability to handle high volumes of internet and phone inquiries efficiently.


• Knowledge of automotive financing and lender requirements is a plus.


• Comfortable using CRM systems and digital communication tools.


• Self-motivated, goal-oriented, and a team player.


• Bilingual abilities are a plus.

What We Offer

• Competitive commission-based compensation structure with high earning potential.


• Full training and ongoing support to ensure success.


• Access to a large inventory of vehicles to fit all budgets.


• Strong relationships with a variety of lenders to maximize approval rates.


• Opportunities for career growth within Suntrup Automotive Group.


• A positive, energetic, and team-oriented work environment.