BMW Orange Park Service Advisor

Tom Bush BMW Orange Park; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Wellness program

Stable, family-owned workplace

Job summary

Tom Bush BMW Orange Park in Jacksonville, FL, seeks an experienced Service Advisor to join our close-knit, family-operated dealership. You will support scheduling, check-in, diagnostics, and repair communication, ensuring a high standard of customer service and accuracy in repair orders.

We offer comprehensive benefits, a stable work schedule, and opportunities for growth within a locally owned business that values integrity and teamwork.

Qualifications

• Previous Automotive Service Advisor experience is recommended.
• Excellent customer service skills over the phone and in person.
• Strong organizational abilities.

Responsibilities

• Assist in scheduling customer appointments efficiently.
• Greet customers and guide them through check-in.
• Actively listen and thoroughly document concerns.
• Create accurate repair orders based on diagnostics and feedback.
• Communicate and sell necessary repairs to customers.
• Provide timely updates on repair status.
• Walk customers through vehicle delivery with explanations.
• Perform cashier responsibilities as needed.

Skills

Customer service

Communication

MS Office

Scheduling

Documentation

Vehicle operation

Tools

MS Office

Job description

Join One of Jacksonville’s Best Places to Work — 8 Years Running!

The Tom Bush Family of Dealerships is growing, and we’re looking for an experienced BMW Service Advisor to join our fun team. Great opportunity to grow with a locally-owned and family-operated business.

If you value integrity, transparency, professionalism, and teamwork, and thrive in a fast-paced, people-centered environment, this may be the opportunity for you.

Why Join Us?

• Award-Winning Culture
• Stability & Growth
• Work-Life Balance
• Comprehensive Benefits
• Wellness-Focused Workplace
• Supportive, Family-Friendly Environment

Tom Bush Family of Dealerships has been named one of Jacksonville’s Best Places to Work for eight consecutive years.

We are a locally owned, family-operated company with strong roots in the community and a long history of promoting from within. Our average employee tenure is six years, and many of our team members have built lasting careers with us-serving 25 to 40 years with the company.

Monday through Friday, 7:00 AM to 5:00 PM, with one extended evening shift until 6:00 PM, and every third Saturday from 8:00 AM to 4:00 PM. We are always closed on Sundays because we value time for rest, family, and personal commitments.

We invest in our team’s well-being with a comprehensive benefits package that includes medical, dental, vision, and disability coverage, paid time off to recharge, and a 401(k) with up to a 3.5% company match to help you plan for the future.

Wellness-focused programs include fitness challenges, lunch-and-learn sessions, gym discounts, and health incentives that can add extra cash to your paycheck.

Professional, respectful workplace committed to safety and employee well-being.

What You’ll Do

• Assist in scheduling customer appointments efficiently
• Greet customers warmly and guide them through the check-in procedure
• Actively listen to customers and thoroughly document their concerns
• Create accurate and detailed repair orders based on vehicle diagnostics and customer feedback
• Effectively communicate and sell the necessary repairs to customers
• Provide customers with timely updates on the status of their vehicle repairs
• Deliver vehicles back to customers with an interactive and informative walk through
• Perform cashier responsibilities as needed to facilitate smooth transactions

What We’re Looking for

• Previous experience as an Automotive Service Advisor is highly recommended.
• Applicants must demonstrate exceptional customer service skills over the phone, along with strong organizational abilities.
• An outgoing personality with a talent for building and maintaining relationships is essential.
• Excellent verbal and written communication skills are required, including proficiency in presentations and the use of MS Office applications.
• Must have the ability to operate a vehicle and possess a valid driver’s license.

Who You Will Be Reporting To

You will report directly to the BMW Service Manager, James Latham, collaborating closely to ensure excellent customer service and efficient service operations. This role offers an excellent opportunity to contribute to the service department of Tom Bush BMW Orange Park while developing your professional skills in a supportive environment.

Tom Bush Family of Dealerships is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. We make all employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local law. We are committed to creating an inclusive environment where all team members are treated with respect and dignity.