BMW BDC Representative

Tulley Automotive Group Inc; Nashua (NH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Paid Time Off

401(k) plan with dealer contribution

Employee Assistance Program (EAP)

Medical, Dental, Vision insurance

Short/Long Term Disability

Voluntary Life and AD&D Coverage

Employer Paid Life Insurance

Job summary

Tulley Automotive Group, Inc. is seeking a BDC Representative to bridge the sales team with prospective customers for new or pre-owned vehicles. The role focuses on scheduling sales appointments and supporting other sales functions onsite.

You will handle guest inquiries, inbound and outbound communications, maintain vehicle knowledge, input data into CRM, and follow up on internet leads. Onsite presence is required; strong communication and organizational skills are essential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work both independently and collaboratively.
• Ability to be analytical, problem solve and multi-task.
• Excellent organizational skills and attention to detail.

Responsibilities

• Handles guest correspondences with a focus on 100% customer satisfaction
• Receives inbound communication on new and pre-owned vehicles
• Conducts outbound communication on new and pre-owned vehicles
• Projects a friendly and helpful demeanor while answering questions and inquiries from customers
• Maintains and communicates exceptional product inventory knowledge
• Gathers and tracks customer data as directed and accurately enters it into CRM
• Facilitates timely follow up on internet leads
• Employee must be onsite to perform job duties
• Performs other related duties consistent with the role and function of the specification as assigned.

Skills

Verbal and written communication

Independent and collaborative

Analytical and multi-tasking

Organizational skills

Job description

Overview

Job Summary: BDC Representatives act as a liaison between the sales department and prospective customers searching for either a new or pre-owned vehicle. The position focuses on scheduling sales appointments while supporting other functions of the sales department as necessary.

Responsibilities

• Handles guest correspondences with a focus on 100% customer satisfaction
• Receives inbound communication on new and pre-owned vehicles
• Conducts outbound communication on new and pre-owned vehicles
• Projects a friendly and helpful demeanor while answering questions and inquiries from customers, and providing general or related vehicle information
• Maintains and communicates exceptional product inventory knowledge
• Gathers and tracks customer data as directed and accurately enters it into CRM
• Facilitates timely follow up on internet leads
• Employee must be onsite to perform job duties
• Performs other related duties consistent with the role and function of the specification as assigned. This does not preclude management from assigning additional, though unrelated, duties.

Qualifications

• Excellent verbal and written communication skills
• Ability to work both independently and collaboratively
• Ability to be analytical, problem solve and multi-task
• Excellent organizational skills and attention to detail

Tulley Advantage

• Competitive Compensation
• Paid Time Off: Vacation Time | Personal Time | Holiday Time
• 401(k) plan with dealer contribution
• Employee Assistance Program (EAP)
• Insurance: Medical, Dental, Vision, Accident
• Disability Coverage: Short Term & Long Term
• Voluntary Life and AD&D Coverage
• Employer Paid Life Insurance Policy

Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality.

Equal Opportunity Statement

Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.