Project Manager (OSS)

Savant Recruitment; Massachusetts; On-site; USD 120,000 - 160,000; Full time

Job summary

Savant Recruitment seeks an experienced OSS Project Manager to lead the end-to-end migration of an OSS service management layer from BMC Remedy ITSM to BMC Helix in a cloud-native environment.

You will coordinate cross-functional teams across Network Operations, IT Infrastructure, and external vendors to deliver a modern, containerised service management platform without disrupting live telecom operations.

Qualifications

• 5+ years of IT/telecommunications project management experience.
• Experience with BMC Remedy ITSM or BMC Helix migrations.
• Background in OSS telecom operations and service management.

Responsibilities

• Define migration scope and create project plans and data migration roadmaps.
• Oversee data mapping, transformation, and 3-way reconciliation.
• Coordinate multi-team deployment across development, QA, pre-prod, and production with Kubernetes/Helm.

Skills

Project Management

OSS Telecomm

Cross-functional Coordination

Tools

BMC Helix

Kubernetes

Helm

BMC Remedy ITSM

Job description

We are seeking an experienced OSS Project Manager to lead the end-to-end migration of our Operations Support Systems (OSS) service management layer from legacy BMC Remedy to the cloud-native BMC Helix platform. In this role, you will coordinate cross-functional teams spanning Network Operations, IT Infrastructure, and external vendors. Your primary focus will be delivering a modern, containerised Service Management environment without disrupting critical network and telecom operations.

Project Planning & Governance

• Define Migration Scope: Build comprehensive project plans, implementation documents, and data migration roadmaps mapped to the BMC Helix Migration Workflow.
• Manage Risk (RAID): Establish and maintain a continuous Risk, Assumptions, Issues, and Dependencies (RAID) log tailored to complex OSS telecom environments.
• Track Financials: Monitor project budget, resource allocation, and timelines to ensure delivery matches initial business parameters.

Execution & Technical Alignment

• Data Migration Delivery: Oversee the discovery, data mapping, and transformation of legacy ARS systems using BMC Helix Data Manager (HDM).
• Reconciliation Oversight: Coordinate 3‑way reconciliation of existing workflows, CMDB configurations, and foundational data structures.
• Environment Governance: Monitor deployment across development, QA, pre‑production, and live environments, including containerised Kubernetes/Helm configurations.

Required Experience

• Project Management: Minimum 5+ years of Project Management experience delivering IT, SaaS, or telecommunications infrastructure projects.
• BMC Ecosystem: Direct experience managing upgrades, configurations, or cloud transitions involving BMC Remedy ITSM or BMC Helix.
• Telecom/OSS Background: Proven understanding of OSS architecture, telecom network operations, and how Service Management platforms support live infrastructure.