BMC Remedy Consultant

dimension consulting inc; Minneapolis (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

dimension consulting inc is seeking professionals in Minneapolis for IT billing services. The role involves analyzing customer numbers and service billing information using Telesoft and BMC Remedy on Demand. Ideal candidates will coach financial staff, ensuring a smooth understanding of the functionalities involved.

Confidentiality is a priority in accordance with EEO guidelines. Come and join us in enhancing billing processes and customer number management.

Qualifications

• Experience in Telesoft analysis of customer numbers and service billing information.
• Ability to conduct analysis for agency teams.
• Skill in coaching financial staff on Telesoft and BMC Remedy on Demand functionality.

Responsibilities

• Complete Telesoft analysis of customer numbers and service billing information.
• Conduct analysis for agency teams.
• Coach financial staff on operational functionalities.

Skills

Telesoft analysis

BMC Remedy on Demand

Job description

This resource will assist in the process of reviewing existing numbers and creating new billing or customer numbers at the request of agencies. MN.IT uses a customized solution of BMC Remedy on Demand (COSWeb) to perform IT billing services each month. The desired outcomes are a fit‑gap analysis that will help identify where existing billing processes need to be formalized and deficiencies in the current use of the COSWeb product used to create billing codes and customer numbers.

Project Deliverables

• Telesoft analysis of customer numbers and associated service billing information is completed as directed
• Analysis is completed for agency teams
• Financial staff are coached on Telesoft and BMC Remedy on Demand functionality

Qualifications

• Telesoft analysis of customer numbers and associated service billing information is completed as directed
• Analysis is completed for agency teams
• Financial staff are coached on Telesoft and BMC Remedy on Demand functionality

Additional Information

All your information will be kept confidential according to EEO guidelines.