BlueCherry ERP Support Consultant

CapNexus; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

CapNexus in New York, NY, is seeking a senior BlueCherry ERP professional to own functional support and process best practices for a wholesale business.

You will translate business needs into BlueCherry configurations, lead training, and manage CGS partnerships while driving data quality and adoption across teams.

Qualifications

• Experience supporting or administering BlueCherry ERP in a functional capacity.
• Direct experience in a B2B wholesale apparel or footwear business.
• Strong understanding of apparel supply chain processes: order-to-cash, purchasing, inventory, warehouse, PLM.
• Experience managing a technical vendor/implementation partner (e.g., CGS).
• Translate business requirements into system configuration and process design.
• Strong stakeholder management and cross-functional leadership skills.
• Excellent communication, training, and documentation skills.

Responsibilities

• Serve as the internal subject matter expert for BlueCherry ERP functionality.
• Partner with sales operations, supply chain, finance, and customer service to translate needs into configurations, workflows, and reporting.
• Own and improve processes reflecting a wholesale model—OC, EDI onboarding, allocation, chargebacks, terms.
• Triaging day-to-day issues, resolving questions, and escalation decisions.
• Manage day-to-day relationship with CGS for tickets, upgrades, and enhancements.
• Lead user training, documentation, and change management for BlueCherry.
• Evaluate new BlueCherry releases and advocate adoption based on impact.
• Support integrations between BlueCherry and adjacent systems (EDI, WMS, finance, portals).
• Drive continuous improvement for adoption, data quality, and efficiency.

Skills

BlueCherry ERP

B2B wholesale

Stakeholder management

Training & documentation

Vendor management

Job description

New York, New York, United States (Remote)

Role Summary

We are looking for an experienced, senior-level BlueCherry ERP professional to own functional support, business process guidance, and best-practice adoption for our BlueCherry ERP platform. The right person brings deep working knowledge of BlueCherry's functionality and its strategic application to a vertically integrated wholesale business.

Key Responsibilities

• Serve as the internal subject matter expert and primary point of contact for BlueCherry ERP functionality, including order management, purchasing, inventory, warehouse management, EDI, and PLM.
• Partner with sales operations, supply chain, finance, and customer service to translate B2B / wholesale business needs into BlueCherry configurations, workflows, and reporting.
• Own and continuously improve business processes and best practices within BlueCherry that reflect a wholesale model — order-to-cash, EDI trading-partner onboarding, allocation, chargebacks, and account-level terms.
• Triage day-to-day support issues, resolve functional and process-level questions directly, and determine what requires escalation.
• Manage the day-to-day relationship with CGS (BlueCherry's vendor): scope and elevate technical/engineering issues, track tickets, and coordinate upgrades, patches, and enhancement requests.
• Lead user training, documentation, and change management for BlueCherry across the organization.
• Evaluate new BlueCherry releases and features and recommend adoption based on business impact.
• Support integration points between BlueCherry and adjacent systems (EDI, WMS, finance, B2B ordering portals).
• Drive continuous improvement initiatives to increase system adoption, data quality, and process efficiency across the business.

Required Qualifications

• Experience supporting or administering BlueCherry ERP (or a comparable apparel/fashion-vertical ERP) in a functional/business capacity.
• Direct experience in a B2B / wholesale apparel or footwear business — order management, EDI, allocation, chargebacks — rather than pure retail or DTC.
• Strong understanding of apparel supply chain processes: order-to-cash, purchasing, inventory, warehouse management, and PLM.
• Experience managing a technical vendor/implementation partner relationship (e.g., CGS) for engineering and technical support.
• Demonstrated ability to translate business requirements into system configuration and process design.
• Strong stakeholder management and cross-functional leadership skills; comfortable operating at a director / senior manager level.
• Excellent communication, training, and documentation skills.

Preferred Qualifications

• Prior experience at CGS, or as a BlueCherry implementation/functional consultant.
• Familiarity with EDI standards (ANSI X12, EDIFACT) common in wholesale apparel.
• Exposure to adjacent fashion ERP/PLM tools (Centric, YuniquePLM, Infor Fashion, NGC) is a plus.

What Success Looks Like

• BlueCherry runs reliably with strong user adoption and satisfaction across business teams.
• Support issues are resolved quickly, with CGS engaged efficiently only where true technical/engineering work is needed.
• Business best practices for wholesale operations are documented, adopted, and consistently followed.

We Offer

Job Type:Full-Time - Contract, Remote (ET) Competitive salary based on experience

Capnexus is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive and safe environment for all employees. Experience comes in many forms, andwe’rededicated to adding new perspectives to the team. We encourage you to apply even if your experiencedoesn’tperfectly align with what we have listed. We look forward to hearing from you.

No Agencies Please!

Please note that we are currently only considering candidates located in the United States.

If you have anything you would like us to know before scheduling the interview, feel free to share it here.