Blue Yonder WMS Service Delivery Lead

TechDigital Group; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

TechDigital Group in Plano, TX seeks an experienced Service Delivery Manager to oversee Blue Yonder WMS operations, ensure SLA compliance, and drive continuous improvements. You will lead a team of WMS analysts and collaborate with IT and operations to resolve incidents and optimize performance.

The role emphasizes strong stakeholder management, governance, and hands-on configuration enhancements to maximize system reliability and efficiency.

Qualifications

• Experience with Blue Yonder WMS or similar warehouse management systems.
• Strong project management and coordination skills.

Responsibilities

• Service Delivery Management: Ensure daily availability, performance, and stability of Blue Yonder WMS and that SLAs are met.
• Incident & Escalation Management: Lead root-cause analyses and resolve outages and bottlenecks.
• Vendor & Stakeholder Collaboration: Liaise between warehouse ops, IT support, and third-party vendors.
• Continuous Improvement: Identify pain points and implement config changes or enhancements in WMS.
• Team Leadership & Governance: Mentor and lead a team of WMS analysts, super users, and leads.

Skills

BY WMS

Project Management

Job description

TechDigital Group in Plano, TX seeks an experienced Service Delivery Manager to oversee Blue Yonder WMS operations, ensure SLA compliance, and drive continuous improvements. You will lead a team of WMS analysts and collaborate with IT and operations to resolve incidents and optimize performance.

The role emphasizes strong stakeholder management, governance, and hands-on configuration enhancements to maximize system reliability and efficiency.