Blue Mountains Café Team Leader: Lead Shifts & Service

Trippas White Group; Echo Point (WV); Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Iconic Blue Mountains location

Supportive hospitality team

Leadership development opportunities

Engaged daily operations

Descripción de la vacante

The Lookout at Echo Point, operated by The Lookout, is seeking a Café Team Leader to guide daily café operations and support the management team in a fast-paced hospitality setting. You will lead shifts, supervise staff, and ensure high standards of service and presentation for guests from around the world.

We’re looking for a hands-on leader who can train and develop team members while maintaining stock control, safety and guest satisfaction.

Formación

• Previous experience in a team leader or hospitality leadership role.
• Experience leading staff, delegating tasks and coordinating busy shifts.
• Understanding of stock control, food safety and hospitality operations.
• Excellent communication and customer service skills.
• Proactive attitude and willingness to work alongside the team.
• Ability to train and develop staff while maintaining high standards.
• Genuine passion for hospitality and guest experiences.

Responsabilidades

• Daily Operations: Lead the day-to-day running of café shifts and ensure efficient service.
• Team Leadership: Supervise, motivate and support café staff during service.
• Staffing Support: Maintain appropriate staffing levels and communicate needs to the Venue Manager.
• Stock Control: Conduct stocktakes, monitor levels, minimize wastage and assist with ordering.
• Customer Service: Deliver excellent service and uphold standards of presentation and quality.
• Training & Development: Coach team members to improve service and knowledge.
• Operational Standards: Maintain cleanliness, food safety and workplace procedures.
• Problem Solving: Address customer enquiries and resolve issues in a busy cafe environment.

Conocimientos

Team leadership

Hospitality

Staff coordination

Customer service

Descripción del empleo

The Lookout at Echo Point, operated by The Lookout, is seeking a Café Team Leader to guide daily café operations and support the management team in a fast-paced hospitality setting. You will lead shifts, supervise staff, and ensure high standards of service and presentation for guests from around the world.

We’re looking for a hands-on leader who can train and develop team members while maintaining stock control, safety and guest satisfaction.