Blood Donor Technician Lead

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 39,000 - 56,000; Full time

Job summary

Mass General Brigham is seeking a Blood Donor Technician Lead to supervise donor center staff, ensure regulatory compliance, and manage donor flow during on-site and mobile drives. The role requires strong phlebotomy skills, leadership experience, and a commitment to patient care.

The candidate will supervise daily operations, train staff, and serve as a preceptor for new technicians while maintaining high standards of safety and quality in a fast-paced environment at our Boston location.

Qualifications

• High School Diploma or Equivalent required.
• Phlebotomy Technician Certification or DPT(ASCP) preferred for credentialing.
• Progressive leadership experience in donor centers or mobile drives is valued.

Responsibilities

• Lead donor center staff, supervise daily operations, and train new technicians.
• Interview donors and determine eligibility per SOPs and consent requirements.
• Perform blood collection and apheresis with sterile technique; label specimens correctly.
• Conduct daily quality control and equipment documentation; ensure regulatory compliance.
• Oversee donor flow on mobile drives and maintain supply inventories.
• Transport products following safety and infection control policies; maintain clean work area.
• Act as preceptor and provide staff education and in-services.
• Collaborate with charge nurse and colleagues to ensure teamwork and patient care.

Skills

Phlebotomy

Leadership

Customer service

Attention to detail

Team lead on blood mobile

Education

High School Diploma or Equivalent

Phlebotomy Technician Certification / DPT(ASCP) preferred

Job description

Job Summary

Provides leadership, training, validations, and daily supervision of the donor center staff to ensure the team functions as a cohesive unit. Mastered all competencies of a Blood Donor Technician. Appointed as charge on mobile blood drives in the absence of a charge nurse. Leads the team of donor technicians, manages donor flow, and is responsible for the end-of-day audits of products on mobile blood drives. The Blood Donor Technician Lead ensures compliance with AABB standards, FDA regulations, and other relevant regulatory agency guidelines. Does this position require Patient Care? Yes

Essential Functions

• Interviews donors to determine eligibility according to the departmental Standard Operating Procedures' donor selection criteria, including medical history and physical examination, and provides the donor with the opportunity to ask questions and receive an explanation to ensure their understanding.
• Follows established criteria for the temporary/permanent deferral of donors to prevent inadvertent collection from an ineligible donor, and documents Informed Consent of a blood or apheresis donor before collection; explains elements of the donation procedure, including information on risks of the procedure and tests performed.
• Performs whole blood collection using established sterile technique in preparation of phlebotomy site, and platelet pheresis collection using the apheresis system. Maintains continuity of donor identification by carefully labeling all collection bags and pilot tubes and assuring the volume collected is appropriate.
• Performs daily quality control, including daily scale calibration and other equipment used in the selection and collection process, and is responsible for the documentation and corrective action as needed.
• May work on mobile blood drives at locations throughout Massachusetts and assist in maintaining an adequate inventory of necessary supplies for the Donor Center and Off-Site Mobile Blood Drives.
• Transports blood products to the blood bank, while following all safety and infection control policies, maintains a clean work area, and performs other duties as required at the Donor Center and Off-Site Mobile Blood Drives.
• Maintains a professional image at all times and serves as a role model to colleagues.
• Functions as a preceptor for training new blood donor technicians and/or precepting students, and develops education for staff and conducts in-services as needed.
• Provides leadership and positively impacts the workplace. Works together as a team with the charge nurse and fellow colleagues.

Qualifications

Education High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Phlebotomy Technician [National Certification] – Generic – HR Only preferred

• Donor Phlebotomy Technician [DPT(ASCP)] – American Society for Clinical Pathology Board of Certification (ASCP-BOC) preferred

Experience

Phlebotomy or Medical Assistant with phlebotomy course 0-1 year required or Blood Donor Technician 1-2 years required and Progressive leadership skills 1-2 years required

Knowledge, Skills and Abilities

• Flexible in scheduling to meet the needs of the department, including every other Saturday requirement (BWH only).
• Exceptional phlebotomy skills.
• Exceptional customer service skills.
• Attention to detail and thorough completion of assigned tasks.
• Team lead on blood mobile.
• Able to work in a fast-paced environment.

Additional Job Details (if applicable)

Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $27.95 - $40.70/Hourly Grade 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.