Phlebotomy Team Lead- Outpatient

3200 North Shore Medical Center, Inc.; Salem (MA); On-site; USD 38,208,000 - 63,670,000; Full time

Job summary

North Shore Medical Center, Inc. seeks a skilled phlebotomy supervisor to lead a team of phlebotomists and students, ensuring safe specimen collection and patient satisfaction.

The role requires 3–5 years of phlebotomy experience, a phlebotomy certification, and strong leadership, communication, and problem-solving abilities. Hours are Monday–Friday with some weekend coverage at onsite location.

Qualifications

• Education: High School Diploma or Associate's Degree; Phlebotomy preferred.
• Experience: 3–5 years in phlebotomy required.
• Licenses: Phlebotomy Technician certification; driver license preferred.

Responsibilities

• Supervise daily phlebotomy activities and ensure patient safety.
• Coordinate staff workflow and coverage.
• Lead in collection procedures and assist with difficult draws.
• Sign off on staff training and competency.
• Support scheduling changes and policy input.
• Maintain high-quality patient care and satisfaction.

Skills

Phlebotomy

Leadership

Communication

Problem solving

Customer service

Organized

Independent work

Team collaboration

Education

High School Diploma

Associate's Degree Phlebotomy preferred

Phlebotomy Certification

Tools

Driver's License

Job description

Site: North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Monday-Friday with occasional weekend coverage 7:30am-4:00pm with flexible hours needed due to staffing and scheduling based on the needs of the business Responsible for providing daily support to a subsection of the phlebotomy team, ensuring efficient workflow and adherence to practice standards. Offers instruction and guidance, high-level problem solving, and operational tasks as delegated. Does this position require Patient Care? Yes

Essential Functions

• Works autonomously within established procedures and practices.
• Ensure compliance with safety and quality standards.
• Oversees daily activities of phlebotomists and students, with a focus on safe patient care and satisfaction.
• Coordinates workflow to ensure timely collection of specimens and staff deployment or coverage.
• Serves as a technical expert for all collection procedures and assists with difficult draws, research kits, and special procedures.
• Signs off on technical training of new staff and annual competency documentation.
• Assists the manager or supervisor in implementing schedule changes, may monitor staff absences, and provides input on improvements or proposed policy changes.

Qualifications

Education High School Diploma or Equivalent required or Associate's Degree Phlebotomy preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Phlebotomy Technician [National Certification] - Generic - HR Only required

Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Experience

Experience in phlebotomy 3-5 years required

Knowledge, Skills and Abilities

• Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
• Ensures smooth daily operations.
• Must have demonstrated leadership, communication (oral and written), and problem-solving ability.
• Must be highly organized, efficient, and able to work independently.
• Requires human relations skills to influence and motivate others.
• Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
• Demonstrates complex problem-solving skills outside of everyday occurrences and is proficient in downtime procedures and protocols.
• Assess changing operational needs and provide suggestions related to staffing and service requirements to the Supervisor.
• Performs preliminary investigation of problems and offers solutions to prevent and minimize recurrence.
• Works independently and collaborates effectively within a team, actively partnering with team members by fostering a welcoming work environment and respecting individuals with diverse backgrounds, experiences, and perspectives.

Additional Job Details (if applicable)

Physical Requirements Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
Carrying Frequently (34-66%) 20lbs - 35lbs
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)

Remote Type Onsite Work Location 57 Highland Avenue

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range

$22.22 - / Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.