Blood Donor Technician Lead

Brigham and Women's Hospital; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Brigham and Women's Hospital is seeking a Blood Donor Technician Lead to supervise donor center staff, ensure compliance with AABB and FDA guidelines, and lead mobile blood drive efforts.

This role requires phlebotomy expertise, strong customer service, and a proven ability to train new staff while maintaining donor flow and end-of-day audits.

Qualifications

• High School Diploma or Equivalent required
• Experience in phlebotomy or as Medical Assistant preferred
• Progressive leadership skills 1-2 years required

Responsibilities

• Interview donors to determine eligibility and inform about donation
• Determine donor deferral criteria and obtain informed consent
• Perform whole blood collection and apheresis collection
• Perform daily quality control and equipment calibration
• Assist on mobile blood drives and maintain donor center inventories
• Transport blood products following safety policies and maintain clean work area
• Serve as role model and preceptor for training staff

Skills

Phlebotomy

Team leadership

Customer service

Attention to detail

Donor screening

Education

High School Diploma

Tools

Apheresis system

Phlebotomy equipment

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Provides leadership, training, validations, and daily supervision of the donor center staff to ensure the team functions as a cohesive unit. Mastered all competencies of a Blood Donor Technician. Appointed as charge on mobile blood drives in the absence of a charge nurse. Leads the team of donor technicians, manages donor flow, and is responsible for the end-of-day audits of products on mobile blood drives. The Blood Donor Technician Lead ensures compliance with AABB standards, FDA regulations, and other relevant regulatory agency guidelines.
Does this position require Patient Care?
Yes

Essential Functions

• Interviews donors to determine eligibility according to the departmental Standard Operating Procedures' donor selection criteria, including medical history and physical examination, and provides the donor with the opportunity to ask questions and receive an explanation to ensure their understanding.
• Follows established criteria for the temporary/permanent deferral of donors to prevent inadvertent collection from an ineligible donor, and documents Informed Consent of a blood or apheresis donor before collection; explains elements of the donation procedure, including information on risks of the procedure and tests performed.
• Performs whole blood collection using established sterile technique in preparation of phlebotomy site, and platelet pheresis collection using the apheresis system. Maintains continuity of donor identification by carefully labeling all collection bags and pilot tubes and assuring the volume collected is appropriate.
• Performs daily quality control, including daily scale calibration and other equipment used in the selection and collection process, and is responsible for the documentation and corrective action as needed.
• May work on mobile blood drives at locations throughout Massachusetts and assist in maintaining an adequate inventory of necessary supplies for the Donor Center and Off-Site Mobile Blood Drives.
• Transports blood products to the blood bank, while following all safety and infection control policies, maintains a clean work area, and performs other duties as required at the Donor Center and Off-Site Mobile Blood Drives.
• Maintains a professional image at all times and serves as a role model to colleagues.
• Functions as a preceptor for training new blood donor technicians and/or precepting students, and develops education for staff and conducts in-services as needed.
• Provides leadership and positively impacts the workplace. Works together as a team with the charge nurse and fellow colleagues.

Qualifications

• Education
  High School Diploma or Equivalent required
  Can this role accept experience in lieu of a degree?
  No
  Licenses and Credentials
  Phlebotomy Technician [National Certification] - Generic - HR Only preferred Donor Phlebotomy Technician [DPT(ASCP)] - American Society for Clinical Pathology Board of Certification (ASCP-BOC) preferred
  Experience
  Phlebotomy or Medical Assistant with phlebotomy course 0-1 year required or Blood Donor Technician 1-2 years required and Progressive leadership skills 1-2 years required
  Knowledge, Skills and Abilities
  - Flexible in scheduling to meet the needs of the department, including every other Saturday requirement (BWH only).
  - Exceptional phlebotomy skills.
  - Exceptional customer service skills.
  - Attention to detail and thorough completion of assigned tasks.
  - Team lead on blood mobile.
  - Able to work in a fast-paced environment.

Additional Job Details (if applicable)