Blood Donor Technician Lead

Mass General Brigham; Boston (MA); On-site; USD 39,000 - 56,000; Full time

Job summary

Mass General Brigham in Boston is seeking a Blood Donor Technician Lead to provide leadership, training, and daily supervision of the donor center staff. You will master donor techniques and lead mobile blood drives, ensuring compliance with AABB and FDA standards.

Responsibilities include donor eligibility interviews, phlebotomy and apheresis procedures, quality control, and staff education. On-site role with 40-hour weeks at 75 Francis Street.

Qualifications

• High School Diploma or Equivalent required.
• Phlebotomy or Medical Assistant with phlebotomy course 0-1 year required or Blood Donor Technician 1-2 years and progressive leadership skills 1-2 years.
• Excellent phlebotomy and customer service skills; able to lead a team on mobile blood drives.

Responsibilities

• Interview donors to determine eligibility per SOPs and explain procedures.
• Perform whole blood collection and platelet pheresis as trained.
• Label collection bags and pilot tubes; ensure correct volume.
• Daily quality control, scale calibration, and documentation of actions.
• Lead donor center staff on mobile drives and manage supplies.
• Transport blood products safely and maintain a clean work area.
• Preceptor for training new blood donor technicians.
• Collaborate with charge nurse and team to improve performance.

Skills

Phlebotomy

Customer service

Attention to detail

Team leadership

Fast-paced environment

Flexible scheduling

Education

High School Diploma or Equivalent

Job description

Site: The Brigham and Women’s Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Provides leadership, training, validations, and daily supervision of the donor center staff to ensure the team functions as a cohesive unit. Mastered all competencies of a Blood Donor Technician. Appointed as charge on mobile blood drives in the absence of a charge nurse. Leads the team of donor technicians, manages donor flow, and is responsible for the end-of-day audits of products on mobile blood drives. The Blood Donor Technician Lead ensures compliance with AABB standards, FDA regulations, and other relevant regulatory agency guidelines.

Does this position require Patient Care?
Yes

Essential Functions

• Interviews donors to determine eligibility according to the departmental Standard Operating Procedures’ donor selection criteria, including medical history and physical examination, and provides the donor with the opportunity to ask questions and receive an explanation to ensure their understanding.
• Follows established criteria for the temporary/permanent deferral of donors to prevent inadvertent collection from an ineligible donor, and documents Informed Consent of a blood or apheresis donor before collection; explains elements of the donation procedure, including information on risks of the procedure and tests performed.
• Performs whole blood collection using established sterile technique in preparation of phlebotomy site, and platelet pheresis collection using the apheresis system. Maintains continuity of donor identification by carefully labeling all collection bags and pilot tubes and assuring the volume collected is appropriate.
• Performs daily quality control, including daily scale calibration and other equipment used in the selection and collection process, and is responsible for the documentation and corrective action as needed.
• May work on mobile blood drives at locations throughout Massachusetts and assist in maintaining an adequate inventory of necessary supplies for the Donor Center and Off-Site Mobile Blood Drives.
• Transports blood products to the blood bank, while following all safety and infection control policies, maintains a clean work area, and performs other duties as required at the Donor Center and Off-Site Mobile Blood Drives.
• Maintains a professional image at all times and serves as a role model to colleagues.
• Functions as a preceptor for training new blood donor technicians and/or precepting students, and develops education for staff and conducts in-services as needed.
• Provides leadership and positively impacts the workplace. Works together as a team with the charge nurse and fellow colleagues.

Qualifications

• Education
  High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Phlebotomy Technician [National Certification] - Generic - HR Only preferred Donor Phlebotomy Technician [DPT(ASCP)] - American Society for Clinical Pathology Board of Certification (ASCP-BOC) preferred

Experience
Phlebotomy or Medical Assistant with phlebotomy course 0-1 year required or Blood Donor Technician 1-2 years required and Progressive leadership skills 1-2 years required

Knowledge, Skills and Abilities

• Flexible in scheduling to meet the needs of the department, including every other Saturday requirement (BWH only).
• Exceptional phlebotomy skills.
• Exceptional customer service skills.
• Attention to detail and thorough completion of assigned tasks.
• Team lead on blood mobile.
• Able to work in a fast-paced environment.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$27.95 - $40.70/Hourly

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.