Blood Collection Staff - Customer Service

American Red Cross; Portland (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a compassionate and dedicated team as a Blood Collection Staff - Customer Service, where you'll play a crucial role in saving lives. This position offers paid training, allowing you to grow your healthcare career while connecting with donors and ensuring a safe and welcoming environment. As part of a leading humanitarian organization, you'll enjoy comprehensive benefits, a supportive team, and the opportunity to make a significant impact in your community. Embrace the chance to be part of something greater and make your career a force for good!

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid family leave

Employee assistance programs

Disability insurance

Recognition programs

Paid time off

Flexible spending accounts

Qualifications

• Customer service experience is essential for connecting with donors.
• High school diploma is required for this position.

Responsibilities

• Assist with blood collection and create a welcoming environment for donors.
• Ensure safety and accuracy during blood collection procedures.

Skills

Customer service experience

Effective verbal communication

Basic computer skills

Physical ability to lift and push weights

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Blood Collection Staff - Customer Service

Join us as a Blood Collection Staff - Customer Service at American Red Cross.

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By joining the American Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description

We provide paid training — no prior medical experience required! Joining the American Red Cross means becoming part of a vital humanitarian network. You'll grow your career within a diverse, welcoming team committed to making a difference. Mentors will support your growth, and you'll work in a community that values your well-being both inside and outside of work.

Job Overview

Utilize your healthcare and customer service skills to assist with blood collection. Responsibilities include transporting and setting up equipment, creating a welcoming environment for donors, and following safety procedures to collect lifesaving blood donations.

Paid phlebotomy training is provided, offering opportunities to advance your healthcare career. Learn more about the impact of this role at rdcrss.org/lifesavingrole.

Key Responsibilities

• Connect personally with donors, sharing the impact of their donations.
• Create a welcoming environment to encourage repeat donations.
• Ensure accuracy and safety in blood collection.
• May operate Red Cross vehicles and assist with setup and teardown at donation sites. A minimum height of 60 inches may be required for vehicle operation.

Schedule (Portland, Maine)

• Variable shifts Monday-Friday or Tuesday-Saturday, with one day off.
• Schedule may include early mornings, late nights, weekends, and holidays, with possible overnight travel.
• Schedules are provided 2-3 weeks in advance.

Pay and Benefits

• Starting pay: $21.57/hour
• Sign-on bonus: $3,000

Minimum Qualifications

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Valid driver's license with a good driving record.
• Physical ability to lift, push, or pull heavy weights, and adapt to long or irregular hours. Minimum height of 60 inches may be required.
• Basic computer skills, proficiency in Microsoft Office.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Leadership experience.

Benefits

Our comprehensive package includes medical, dental, vision, flexible spending accounts, PTO, holidays, 401(k), paid family leave, employee assistance, disability insurance, and recognition programs.

Apply now to make your career a force for good! The American Red Cross is an Equal Opportunity Employer.