Blood Collection Staff - Customer Service

American Red Cross; Bloomington, Westport (IN, IL, CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to saving lives and strengthening communities. As a vital team member, you'll assist with blood collection, utilizing your healthcare and customer service skills. This role offers paid training in phlebotomy, allowing you to grow your career while making a significant impact. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions matter. If you're ready to be part of a mission-driven team, this is your opportunity to make a difference.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with up to 6% match

Paid Family Leave

Employee Assistance Program

Paid Time Off (PTO)

Disability Insurance

Service Awards

Recognition Programs

Qualifications

• Customer service experience and effective communication skills are essential.
• Physical ability to lift and adapt to irregular hours is required.

Responsibilities

• Assist with blood collection and create a welcoming environment for donors.
• Operate vehicles and ensure safety and compliance during donations.

Skills

Customer Service

Effective Communication

Physical Ability

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

We provide Paid-Training – no prior medical experience required!

Joining The American Red Cross is a unique experience – it’s both a calling and a community. You become part of the world’s largest humanitarian network, working alongside welcoming, diverse, and dedicated individuals. Your career within this movement is measured by the lives you help save, communities you strengthen, and the impact you make in changing lives for the better.

As a team member, you will be mentored and supported in a purposeful career path aligned with a mission bigger than ourselves. While caring for others, you’ll also receive competitive pay and benefits. We value your well-being both at work and outside of it.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

You will use your healthcare and/or customer service skills to assist with blood collection. This involves transporting and setting up equipment at community sites, creating a welcoming environment for donors, and following safety procedures to collect and deliver lifesaving blood donations to hospitals.

The Red Cross offers paid phlebotomy training, allowing you to develop healthcare skills and advance your career within a top humanitarian organization. To learn more, watch this short video: rdcrss.org/lifesavingrole.

KEY RESPONSIBILITIES:

• Connect personally with donors, sharing the impact of their donations.
• Create a friendly environment to encourage repeat donations.
• Maintain attention to detail to ensure safety and regulatory compliance.
• May operate Red Cross vehicles and assist with setup and teardown at donation sites. A minimum height of 60 inches may be required for vehicle operation.

Schedule:

• Variable schedule rotating every other week, Monday-Friday & Tuesday-Saturday.
• Two days off in a row, either Saturday & Sunday or Sunday & Monday.
• Work hours may include early mornings, late nights, weekends, and holidays. Overnight travel may be necessary in some locations.
• Schedules are provided 2-3 weeks in advance.

Pay: Starting at $19.75/hour.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• Customer service experience and effective communication skills.
• Valid driver’s license with a good record.
• Physical ability to lift, push, or pull heavy objects, sit or stand for long periods, and adapt to irregular hours and schedule changes. Minimum height of 60 inches may be required for vehicle operation.
• Experience working with mobile blood drives and setting up/taking down equipment.
• Basic computer skills, proficient in Microsoft Office.

PREFERRED QUALIFICATIONS:

• Healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Leadership experience.

BENEFITS:

Our comprehensive benefits include:

• Medical, Dental, and Vision insurance.
• Health and Flexible Spending Accounts.
• Starting PTO of 15 days per year, based on tenure.
• 11 paid holidays, including core and floating days.
• 401(k) with up to 6% match.
• Paid Family Leave, Employee Assistance, Disability insurance, Service Awards, and recognition programs.

Apply now to make your career a force for good!
Click here to apply

The American Red Cross is an Equal Opportunity Employer. All qualified applicants will be considered without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or other protected characteristics. We comply with applicable laws regarding criminal background checks and fair chance hiring policies.