Blood Collection Staff - Customer Service

American Red Cross; Portland (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading humanitarian organization and make a difference in people's lives! As a Blood Collection Staff member, you'll connect with donors, assist in the blood collection process, and create a welcoming atmosphere. With paid training and a competitive salary, this role offers a meaningful career path where your contributions truly matter. Enjoy a comprehensive benefits package and the opportunity to grow within a supportive team. If you're passionate about helping others and want to be part of something bigger, this is the perfect opportunity for you!

Benefits

Medical, Dental, and Vision Plans

Health and Flexible Spending Accounts

Paid Time Off (PTO)

401K with up to 6% match

Paid Family Leave

Employee Assistance Program

Disability Insurance

Service Awards and Recognition

Qualifications

• Customer service experience and effective communication skills are essential.
• High school diploma or equivalent is required.

Responsibilities

• Assist in the blood collection process and create a welcoming environment for donors.
• Transport and set up equipment at community sites, following safety procedures.

Skills

Customer Service

Effective Communication

Basic Computer Skills

Healthcare Knowledge

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

We provide Paid-Training – no prior medical experience required!

Joining The American Red Cross is a unique experience – it’s both a feeling and an action. You become an essential part of the world’s largest humanitarian network, working with a welcoming team of diverse, yet unified individuals. Grow your career within a movement that values helping people, rebuilding communities, and making a positive impact through life-changing work.

As part of our team, you'll be mentored to develop your skills along a meaningful career path. Your work aligns with a purpose bigger than ourselves. While caring for others, you'll receive competitive pay and benefits. We respect your life outside of work as much as your contributions during work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

Utilize your healthcare and/or customer service skills to assist in the blood collection process. Responsibilities include transporting and setting up equipment at community sites, creating a welcoming environment for donors, and following safety procedures to collect and deliver lifesaving blood donations to hospitals.

The Red Cross offers paid phlebotomy training to enhance your healthcare skills and career within a top humanitarian organization. To learn more, watch this short video: rdcrss.org/lifesavingrole.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Connect personally with donors, listen to their stories, and help them understand their donation's impact.
• Work with your team to create a friendly environment encouraging repeat donations.
• Maintain attention to detail to ensure blood collection meets goals and safety standards.
• May operate Red Cross vehicles and assist with setup and teardown at donation sites. A minimum height of 60 inches may be required for vehicle operation.

Standard Schedule (Portland, Maine):

• Variable shifts Monday-Friday or Tuesday-Saturday with one day off.
• Schedule may include early mornings, late nights, weekends, and holidays, with possible overnight travel.
• Schedules are provided 2-3 weeks in advance.

Pay Information:

• Starting rate: $21.57/hour
• Sign-On Bonus: $3,000

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• High school diploma or equivalent
• Customer service experience and effective communication skills
• Valid driver’s license with a good record
• Physical ability to lift, push, pull, sit, stand, and adapt to irregular hours and schedule changes; minimum height 60 inches for vehicle operation
• Proficiency in basic computer skills, including Microsoft Office

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Leadership experience

BENEFITS FOR YOU:

Our comprehensive package includes:

• Medical, Dental, and Vision plans
• Health and Flexible Spending Accounts
• Starting PTO of 15 days annually, based on tenure and role
• 11 paid holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability insurance
• Service awards and recognition

Apply now! Join us to make your career a force for good:

https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Portland-ME/Blood-Collection-Staff---Customer-Service_RC80802

The American Red Cross is an Equal Opportunity Employer. All qualified applicants will be considered without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or other protected characteristics.

We consider applicants with arrest or conviction records in accordance with applicable laws and ordinances.

We are proud partners of Employers of National Service, connecting service alumni with employment opportunities. Learn more at EONS.

Interested in volunteering? Visit redcross.org/volunteertoday for more information and current volunteer opportunities.

For the EEOC rights summary, click here.